GUEST SPECIALIST - ON CALL

Acc Senior Services; Sacramento (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

ACC Senior Services in Sacramento, CA is seeking an On-Call Guest Specialist to greet visitors, answer phones, and perform clerical tasks as assigned. This non-exempt hourly role reports to the Community Administrator and supports admissions, transportation scheduling, and activity coordination within Maple Tree Village.

Ideal candidates have a High School diploma, strong organizational and communication skills, and at least two years of clerical experience using Word and Excel.

Qualifications

• High School graduate or equivalent with excellent organizational skills.
• Two years of clerical experience with heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.
• Strong written and verbal English communication; bilingual is a plus.

Responsibilities

• Greets visitors and determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and routes after-hour calls to on-site supervisor.
• Coordinates admissions, transportation, and activities with Life Enrichment and Marketing teams.
• Updates daily census and rosters; maintains logs for residents, staff and visitors.
• Handles clerical tasks such as inputting resident data, preparing reports, and updating census.
• Assists with payroll checks and resident statements; prepares activity fliers.
• Logs mail and packages and ensures proper pickup by residents and staff.
• Checks office equipment and reports service needs; registers and submits COVID tests; manages PPE inventory.

Skills

Clerical experience

Customer service

Phone handling

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Job Location: Maple Tree Village - Sacramento, CA

Salary Range: $17.00 - $18.00Hourly

ACC Senior Services is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the comforts of home, the care of family.

ON-CALL GUEST SPECIALIST

Pay Range: $17-18/HR DOE!

JOB SUMMARY

The Guest Specialist receives visitors, answers phones, ascertains needs and performs related clerical duties according to the project assigned. This position reports to the Community Administrator and is a non-exempt (hourly) level position.

ESSENTIAL JOB DUTIES:

• Greets visitors & determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and ensures after-hour phone calls are routed to on-site supervisor.
• Works with Life Enrichment Supervisor and Marketing Manager to maximize effective, streamlined admissions process, transportation scheduling and directions to community activities.
• Updates daily census according to residents’ status.
• Provides advance notification to department heads regarding appropriate preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate department manager or Administrator.
• Answers general questions and provides information to visitors or callers.
• Updates appropriate resident and staff rosters, visitors’ logs and resident sign in/out logs.
• Performs a variety of clerical duties such as inputting new resident information to the database, typing reports, maintaining room labels, updating census reports, and clerical projects as needed.
• Assists with distribution of payroll checks and resident statements as needed.
• Prepares fliers for activities and community events.
• Ensures mail and packages delivered are logged and sorted for appropriate pick up by residents and staff.
• Checks office machines daily and reports need for service or repair promptly.
• Registers and submits collected COVID tests.
• Updates daily inventory for the PPE items and orders supplies as needed.

Qualifications: QUALIFICATIONS:

• High School graduate or equivalent with excellent organizational skills.
• Strong customer service skills and guest relations with two years’ clerical experience utilizing heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.
• Strong written and verbal English communication skills; bilingual is a plus!