On-Call Front Desk Pro — Resident Services & Security

FirstService Residential; Las Vegas (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K match

Paid time off

Tuition reimbursement

Legal services

Job summary

FirstService Residential in Las Vegas, NV is seeking an On-Call Front Desk Associate to assist residents with information and services. This role requires a self-motivated, outgoing, detail-oriented individual with strong communication and organizational skills.

You will greet residents and guests, manage access, respond to inquiries, and maintain daily logs while protecting privacy. The position involves working on-call shifts and delivering excellent customer service.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong computer skills including Word, Outlook, and Excel.
• Multilingual abilities are desirable.
• Familiarity with emergency response, access control and security logs.

Responsibilities

• Provide excellent customer service to residents and guests.
• Greet residents and check in/out guests and service providers.
• Identify residents' needs, answer questions, and direct to services.
• Work independently without direct supervision.
• Protect guest privacy and maintain confidentiality.
• Respond promptly to emergencies.
• Monitor messages and control access for vendors.
• Maintain daily logs and records.
• Resolve complaints and follow up.
• May be assigned other duties by the on-site property manager.

Skills

Customer service

Communication skills

Computer skills

Multilingual

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

FirstService Residential in Las Vegas, NV is seeking an On-Call Front Desk Associate to assist residents with information and services. This role requires a self-motivated, outgoing, detail-oriented individual with strong communication and organizational skills.

You will greet residents and guests, manage access, respond to inquiries, and maintain daily logs while protecting privacy. The position involves working on-call shifts and delivering excellent customer service.