On-Call Front Desk Agent - Guest Experience Pro

Valencia Group; San Jose (CA); Presencial; USD 24.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Paid Community Service Days

Insurance benefits eligibility

Descripción de la vacante

Valencia Hotel Group is seeking an On-Call Front Desk Agent at Hotel Valencia Santana Row in San Jose, CA. This part-time, on-call role handles guest check-ins, reservations, concierge requests, and account accuracy to ensure a seamless guest experience.

The position requires flexibility for rotating shifts, including weekends and holidays. Earn an hourly rate of $21 with on-call scheduling and opportunities to support peak periods and staff coverage.

Formación

• Clear and professional communication with guests and team members.
• Demonstrates strong customer service mindset and attentiveness to guest needs.
• Proficient in handling payments, folio review, and basic financial tasks.
• Ability to multitask and manage time in a fast-paced hotel environment.
• Familiarity with front desk technology and hotel systems.

Responsabilidades

• Check-in and check-out guests with accuracy and a welcoming attitude.
• Process guest charges and distribute billing reports to departments.
• Manage reservations and respond to guest inquiries and special requests.
• Provide concierge services such as local information and recommendations.
• Coordinate with housekeeping, sales, and maintenance for smooth operations.

Conocimientos

Strong communication

Customer service mindset

Problem-solving

Multitasking & time management

Basic computer skills

Attention to detail

Team player

Professionalism & appearance

Reliability & flexibility

Herramientas

PMS software

PBX phone systems

Descripción del empleo

Valencia Hotel Group is seeking an On-Call Front Desk Agent at Hotel Valencia Santana Row in San Jose, CA. This part-time, on-call role handles guest check-ins, reservations, concierge requests, and account accuracy to ensure a seamless guest experience.

The position requires flexibility for rotating shifts, including weekends and holidays. Earn an hourly rate of $21 with on-call scheduling and opportunities to support peak periods and staff coverage.