114302 - Valet Attendant

Valencia Group; San Jose (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

Paid Time Off

Paid Community Service Days

Job summary

Valencia Hotel Group is seeking a Bell/Valet Attendant in San Jose to deliver outstanding guest services at Hotel Valencia Santana Row. You will greet guests, manage luggage, assist with dry-cleaning, and share local information.

A strong communication style and prior guest service experience are valued as part of a friendly, proactive team. The position requires flexibility with shifts (early mornings to evenings), weekend and holiday coverage, and a valid driver’s license.

Qualifications

• Experience in hotel or guest services preferred.
• Excellent communication and interpersonal skills.
• Able to multitask and stay organized in a fast-paced environment.
• Maintain professionalism with guests and colleagues at all times.
• Valid driver’s license and clean driving record required.

Responsibilities

• Greet guests warmly and provide professional assistance.
• Assist with luggage and bell services for rooms and events.
• Coordinate dry-cleaning pickups/deliveries for guests.
• Provide information on local attractions, hotel features and amenities.
• Deliver messages and packages to meetings/guest rooms.
• Attend training and team meetings as required.
• Keep work areas clean and organized and report safety concerns.
• Support valet staff and maintain a safe driving record.

Skills

Customer service

Communication skills

Team player

Multitasking

Calm under pressure

Computer skills

Valid driver’s license

Tools

General software programs

Job description

Job Details

Location: Hotel Valencia Santana Row - San Jose, CA 95128

Position Type: Full Time

Salary Range: $18.60 - $18.60 Hourly

Job Summary: As a Bell/Valet Attendant, you will be responsible for fulfilling all guest service needs while on property, offering a combination of both valet and bellman duties. You will work in the front of the house and interact with guests frequently, providing top-notch service with a strong focus on customer satisfaction. This role requires excellent communication skills and previous customer service experience is a plus.

Shift Requirements

• 6:00AM - 11:00PM
• Overnight shifts: 11:00 PM - 7:30 AM (On occasion for coverage)
• Must be available to work weekends and holidays.

Responsibilities

• Welcome guests to the hotel with a friendly and professional attitude.
• Handle guest luggage and ensure timely delivery to rooms.
• Assist guests with dry-cleaning pickup and delivery.
• Provide information on local attractions, room features, and hotel amenities.
• Deliver messages and packages to meetings and guest rooms.
• Attend required meetings and participate in ongoing training.
• Keep work areas clean and organized.
• Maintain a high level of courtesy and professionalism with both guests and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Ensure hotel equipment is in proper working condition.
• Assist valet staff as needed, and maintain a clean driving record to drive guest vehicles.
• Perform any other duties as assigned by your supervisor.

Working Environment

Primarily working in the exterior areas of the hotel, with occasional interior tasks.

Exposure to varied weather conditions.

Physical Requirements

• Standing/Walking: Constant, for varying lengths of time.
• Stooping (Bending at waist): Frequent, to load/unload luggage and bell carts.
• Pushing/Pulling: Bell carts weighing up to 100 pounds.
• Lifting/Carrying: Guest luggage weighing up to 50 pounds.

Qualifications

• Previous experience in hotel operations or customer service is preferred.
• Effective communication skills with the ability to interact with guests and team members.
• Ability to work productively in a team environment.
• Multitasking skills, with the ability to manage multiple tasks efficiently.
• Composure and patience under pressure.
• Ability to work with multiple computer programs.
• A valid driver's license and a clean driving record are required.

Benefits

• Medical, Dental, Life Insurance
• Paid Time Off
• Paid Community Service Days

Valencia Hotel Group is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or ancestry in any aspect of employment.