On-Call Data Center Facilities Specialist

Csquare; Santa Clara (CA); On-site; USD 60,000 - 86,000; Full time

Job summary

Csquare operates a data center in Santa Clara and seeks an Operations Technician 2 (F) to support keeping the facility reliable around the clock. The role involves monitoring, troubleshooting, and maintenance of electrical and mechanical infrastructure in a 24/7 mission critical environment.

The technician will participate in on-call rotations, handle shift and weekend work, and coordinate with contractors while ensuring adherence to SLAs.

Qualifications

• High School Diploma or equivalent required.
• Technical certification in critical facilities or data center field preferred.
• 2 years of mission critical facilities operations experience preferred.
• On-call rotation and potential overtime.
• Operational experience with critical infrastructure equipment such as switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, chilled water systems, and VESDA.

Responsibilities

• Support maintenance and repair of mechanical and electrical infrastructure per manufacturers’ recommendations and corporate specifications.
• Identify and troubleshoot root causes of problems.
• Perform building rounds to ensure site integrity.
• Assist and verify customer installation activities.
• Coordinate with vendors and service providers as needed.
• Monitor building management systems to ensure efficiency and SLA compliance.
• Provide on‑call support and emergency response.
• Contribute as part of a project team for assigned tasks.
• Respond to requests promptly with high-quality support.
• Understand and implement procedures (MOPs).

Skills

Communication

Problem solving

Teamwork

Adaptability

Documentation

Education

High School Diploma

Technical certification in critical facilities

2+ years mission critical facilities experience

Tools

Office productivity software

Ticketing system

CAD

Job description

Csquare operates a data center in Santa Clara and seeks an Operations Technician 2 (F) to support keeping the facility reliable around the clock. The role involves monitoring, troubleshooting, and maintenance of electrical and mechanical infrastructure in a 24/7 mission critical environment.

The technician will participate in on-call rotations, handle shift and weekend work, and coordinate with contractors while ensuring adherence to SLAs.