Data Center Facilities Technician (Electrical/HVAC)

Csquare; Santa Clara (CA); On-site; USD 60,000 - 86,000; Full time

Job summary

Csquare operates a data center in Santa Clara and seeks an Operations Technician 2 (F) to support keeping the facility reliable around the clock. The role involves monitoring, troubleshooting, and maintenance of electrical and mechanical infrastructure in a 24/7 mission critical environment.

The technician will participate in on-call rotations, handle shift and weekend work, and coordinate with contractors while ensuring adherence to SLAs.

Qualifications

• High School Diploma or equivalent required.
• Technical certification in critical facilities or data center field preferred.
• 2 years of mission critical facilities operations experience preferred.
• On-call rotation and potential overtime.
• Operational experience with critical infrastructure equipment such as switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, chilled water systems, and VESDA.

Responsibilities

• Support maintenance and repair of mechanical and electrical infrastructure per manufacturers’ recommendations and corporate specifications.
• Identify and troubleshoot root causes of problems.
• Perform building rounds to ensure site integrity.
• Assist and verify customer installation activities.
• Coordinate with vendors and service providers as needed.
• Monitor building management systems to ensure efficiency and SLA compliance.
• Provide on‑call support and emergency response.
• Contribute as part of a project team for assigned tasks.
• Respond to requests promptly with high-quality support.
• Understand and implement procedures (MOPs).

Skills

Communication

Problem solving

Teamwork

Adaptability

Documentation

Education

High School Diploma

Technical certification in critical facilities

2+ years mission critical facilities experience

Tools

Office productivity software

Ticketing system

CAD

Job description

The Csquare Operations Technician 2 (F) position is responsible for supporting monitoring, troubleshooting and maintenance of both the electrical and mechanical infrastructure within the data center in a 24/7 mission critical environment. On-call rotation to provide emergency response required. Shift, evening, and weekend work expected.

Primary Responsibilities

• Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers’ recommendation and corporate specifications.
• Identify and troubleshoot the root cause of problems.
• Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site.
• Assist and perform the verification of customer installation activities.
• Work with or provide oversight of contractors and service providers in the data center as appropriate.
• Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs).
• Provide on–call support and emergency response as required.
• Perform assigned tasks as part of a project team.
• Respond to both internal and external work requests within a timely manner delivering a high level of support.
• Understanding, comprehension, and implementation of method of procedures (MOPs).
• Ability to lift hardware or equipment up to and more than 50 pounds. Standing, bending, and kneeling as needed to perform task.
• Other duties as assigned.

Education & Qualifications

• High School Diploma or equivalent required.
• Technical certification(s) in critical facilities or data center field preferred.
• 2-years of mission critical facilities operations experience preferred.
• As a member of an on–call rotation, provide emergency response as needed. Shift, evening, weekend, and occasional overtime work required.
• Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA).
• Work independently with minimal supervision.
• Ability to work with multiple vendors.
• Excellent organizational and communication skills.
• Maintain facilities related documentation.
• Proficient with office productivity, ticketing system, computer aided design, and other applications.
• Ability to pass security clearance and/or background check via government or similar agency may be required.

Employer will not sponsor visas for position

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.