On-Call Crisis Advocate – Trauma-Informed Care

Heartland Family Service; Papillion (NE); On-site; USD 23,419 - 41,328; Full time

Job summary

Heartland Family Service in Nebraska seeks Enhanced Advocates to provide crisis intervention, safety planning, referrals, and information about the criminal justice system. On-call duties include evenings and holidays, requiring timely on-site responses and strict confidentiality.

Responsibilities include responding to hospitals or law enforcement, maintaining availability, completing training, and supporting survivors while coordinating with program staff.

Qualifications

• Knowledge of the Criminal Justice System, Social Work, and Domestic Violence is preferred but not required.
• Valid driver’s license is required.
• Bilingual skills are preferred.

Responsibilities

• Provide face-to-face crisis intervention and support to survivors of sexual and domestic assault.
• Maintain availability while on call and respond promptly to emergencies.
• Be on site within 30 minutes of a call.
• Maintain total confidentiality of conversations, files, and communications.
• Provide referrals and follow up on cases as needed.
• Complete initial 8 hours of training within two weeks of hire.
• Attend quarterly meetings and cover two major holidays per calendar year.

Skills

Criminal Justice knowledge

Social Work knowledge

Domestic Violence knowledge

Valid driver’s license

Bilingual skills (preferred)

Job description

Heartland Family Service in Nebraska seeks Enhanced Advocates to provide crisis intervention, safety planning, referrals, and information about the criminal justice system. On-call duties include evenings and holidays, requiring timely on-site responses and strict confidentiality.

Responsibilities include responding to hospitals or law enforcement, maintaining availability, completing training, and supporting survivors while coordinating with program staff.