On Call Concierge (Weekdays)

Planned Companies; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies is seeking an On Call Concierge in Manhattan, NY. The role involves greeting tenants, coordinating reservations, planning events, and guiding guests and vendors with a warm, professional demeanor.

The ideal candidate has 3+ years of customer service experience, excellent communication skills, knowledge of local attractions, and the ability to multitask while lifting up to 50lbs. This is a full-time, on-site position with on-call schedule.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming demeanor.
• Excellent written and verbal communication.
• Knowledge of local attractions.
• Polite, friendly, self-assured and able to multitask.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet tenants, guests, and vendors and provide directions.
• Develop relationships to tailor experiences based on personalities and needs.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide local referrals for entertainment, dining, shopping, and services.
• Document, secure and track mail, deliveries, and vendor services.
• Answer phones, monitor the lobby, and manage access cards.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Local attractions knowledge

Lifting 50lbs

Job description

Planned Companies –On Call Concierge – Job Description

Schedule: Monday-Friday day shifts (on call)

Location: Manhattan, NY

Pay: $24 per hour

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.