On Call Concierge (Weekends)

Planned Companies; New York (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

Planned Companies – On Call Concierge position in Manhattan, NY. This on-call front desk role involves greeting tenants, guests and vendors, and guiding them to the right services while fostering a warm, welcoming atmosphere.

Responsibilities include scheduling reservations at restaurants and venues, planning on-site events, and helping access local entertainment, dining, shopping and transportation options, while recording mail and deliveries and managing access cards.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Basic computer skills.
• Knowledge of local attractions.
• Polite, friendly and able to multitask.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet and direct tenants, guests and vendors.
• Develop relationships and tailor experiences for residents.
• Schedule reservations at restaurants, venues, hotels, and entertainment venues.
• Plan on-site events and coordinate activities.
• Provide information on local entertainment, dining, shopping, and transportation options.
• Document mail, deliveries and vendor services; manage keys/access cards.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Guest relations

Basic computer skills

Local attractions knowledge

Job description

Planned Companies –On Call Concierge – Job Description

Summary

Schedule: Saturday-Sunday AM and PM (on call)

Location: Manhattan, NY

Pay: $24 per hour

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer.

Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.