On Call Concierge

Planned Companies; New York (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Planned Companies in Downtown Manhattan is seeking an On Call Concierge to greet tenants, guests and vendors, and to provide directions and access within the building.

The role includes scheduling reservations at restaurants and venues, planning on-site events, guiding guests to local attractions, and managing mail and access controls. Open availability is required for full-time hours in a busy Manhattan environment.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm welcome to everyone.
• Excellent written and verbal communication and basic computer skills.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors on entry to the building.
• Develop relationships with tenants to create personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide directions and access to local entertainment, dining, and services.
• Document and track mail, deliveries, and vendor services at designated areas.
• Answer phones, monitor lobby, and manage keys and access cards.

Skills

Customer service

Communication

Multitasking

Time management

Basic computer skills

Local attractions knowledge

Job description

Planned Companies –On Call Concierge – Job Description

Summary

Schedule: On Call Concierge (Must have open availability)

Location: Downtown/Midtown Manhattan NY

Pay: $23.50 per hour

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.