On-Call Banquet Server | Guest Experience

Crescent-Hotels-; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an on-call Banquet Server to support banquet and event operations in our New Orleans properties. You will assist with event setup, guest greeting, food and beverage service, and post-event breakdown, ensuring high standards of service and guest satisfaction.

This role requires strong guest service, professional appearance, and the ability to work mornings, evenings, weekends, and holidays as business needs require.

Qualifications

• Banquet, restaurant, catering, or hospitality experience preferred.
• Strong guest service and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work effectively as part of a team in a fast-paced environment.
• Ability to follow detailed instructions and Banquet Event Orders.
• Strong communication and organizational skills.
• Dependable, punctual, and adaptable to changing event needs.
• Food Handler and/or TABC certification preferred or must be obtained as required.
• Must be flexible and available to work a varied schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Review Banquet Event Orders (BEOs) and event details to understand service expectations, menu selections, timing, and room setup.
• Assist with the setup of banquet and meeting spaces, including tables, chairs, linens, glassware, silverware, china, buffets, beverage stations, and other event materials.
• Greet guests in a warm, professional, and welcoming manner.
• Serve food and beverages promptly and professionally in accordance with established service standards.
• Maintain knowledge of menu items, ingredients, beverage selections, and event-specific service requirements.
• Refill beverages and anticipate guest needs throughout each event.
• Clear plates, glassware, silverware, and other service items throughout and following banquet functions.
• Maintain clean, organized, and properly stocked banquet service areas.
• Communicate effectively with Banquet Leadership, Culinary, and fellow team members to ensure seamless event execution.
• Respond promptly and professionally to guest requests and communicate concerns to a supervisor when necessary.
• Assist with event breakdown, cleanup, room resets, and preparation for upcoming functions.
• Follow all hotel standards, food safety requirements, sanitation procedures, and responsible alcohol service requirements.
• Handle hotel equipment, supplies, and property responsibly.
• Perform additional duties as assigned based on operational and event needs.

Skills

Guest service

Interpersonal skills

Communication

Teamwork

Organizational skills

Punctuality

Flexibility

Job description

Crescent Hotels & Resorts is seeking an on-call Banquet Server to support banquet and event operations in our New Orleans properties. You will assist with event setup, guest greeting, food and beverage service, and post-event breakdown, ensuring high standards of service and guest satisfaction.

This role requires strong guest service, professional appearance, and the ability to work mornings, evenings, weekends, and holidays as business needs require.