On-Call Banquet Server

Cherry Valley Hotel; Woburn (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cherry Valley Hotel in MA seeks a Banquet Server to deliver exceptional event service and uphold high standards of guest satisfaction. You will understand the BEO, assist with setup and breakdown, and maintain a welcoming atmosphere for guests at weddings and business functions.

You will be a food professional, aware of ingredients and allergies, and will handle payments as needed while ensuring safety and a smooth flow of service from arrival to departure.

Qualifications

• High school education or equivalent.
• At least one year of fine dining service experience.
• ServSafe or Tips certification required for banquet serving staff.

Responsibilities

• Be a BEO Expert – understanding your BEO so you can set up and break down each event safely and efficiently.
• Be a Friendly Face - arrive on time, set up stations, and maintain a clean, attractive service area.
• Be a Host as well as a Server – pour water, upsell wines, and answer guest questions with a welcoming attitude.
• Be a Food Professional – know ingredients and allergens, provide courteous service, and handle payments accurately.
• Be a Safety & Security Agent – follow hotel policies and procedures; ServSafe/alcohol training is required.

Skills

BEO expertise

friendly demeanor

guest service

upselling

multitasking

Education

High school diploma or equivalent

Fine dining service experience

Tools

ServSafe certification

Tips certification

Job description

From greeting guests with a warm smile to delivering impeccable food and beverage service, your attention to detail and dedication to excellent service will be key to making each event a success. Whether it's a wedding or business gathering, your friendly and welcoming nature will ensure that guests feel valued and enjoy every moment. As the Banquet Server you will:

• Be a BEO Expert – understanding your BEO so you can set up and break down each event safely and efficiently. In your role you may also be assisting with the setup and break down of the buffet or other food service stations/equipment.
• Be a Friendly Face - arriving at work on time to get the banquet and your side work station set up and ready to go, keeping all clean and attractive throughout the function. As the event ends you may be asked to assist with cleaning duties – floors, tables, buffet stations, etc.
• Be a Host as well as a Server – pouring water, keeping the guests place settings/tables crisp, upselling wines, making helpful suggestions, answering questions, remembering names, offering a friendly smile – it is all part of the job.
• Be a Food Professional – understanding the food and beverage you are serving so you know what you are speaking about (especially when it comes to ingredients/allergies); offer prompt, excellent service to create a wonderful experience for the guest; handle cash/credit accurately and timely as needed.
• Be a Safety & Security Agent – following your hotel’s established safety and security policies & procedures. Anticipate problems and ask for management assistant as needed. ServSafe certificate/alcohol training is required for banquet serving staff.

Job Requirements

A high school education or equivalent and at least one year of fine dining service experience and a ServSafe or Tips certification are all preferred. Physical requirements include the ability to work long hours, as needed. Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels. Ability to stand and walk for long periods of time without sitting or leaning. Must possess fluency in English and be able to work in stressful, high pressure situations. Must possess the ability to multi-task on a regular basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.