On Call Banquet Server

Highgate; Fort Worth (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate is seeking a Banquet Server in Fort Worth, Texas. The Banquet Server is responsible for the set-up and serving of food and beverages to guests at various banquet functions, ensuring all service meets hotel standards.

Ideal candidates will possess a High School diploma, effective listening skills, and the ability to multitask in a fast-paced environment. A friendly, service-oriented approach is essential for guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Ability to stand during entire shift.
• Must be effective at listening to guests' concerns.

Responsibilities

• Prepare and serve food and beverages at banquet functions.
• Maintain banquet storeroom in an orderly manner.
• Ensure overall guest satisfaction and respond to complaints.

Skills

Effective listening

Multitasking

Problem-solving

Guest service orientation

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Overview

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean‑up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re‑stocked properly.
• Prepare room according to BEO and the various meal functions.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function served and able to give accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.