Banquet Server - On Call

Marriott Internationa; Kansas City (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Avion Hospitality is seeking a Banquet Server responsible for setup and service of assigned banquet functions. The role emphasizes guest service, adherence to standards, and safety during events.

Candidates should be prepared to maintain a professional appearance, read event orders, and coordinate with team members to ensure timely service.

Qualifications

• High School diploma or equivalent preferred.
• Alcohol Awareness Certification required to comply with state regulations.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Capable of working well in stressful, high-pressure situations.
• Effective listening to guests and coworkers.

Responsibilities

• Approach guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance per Avion Hospitality standards.
• Maintain professional appearance and wear uniform and name tag.
• Comply with Avion Hospitality standards and safety regulations.
• Meet certification requirements for the position (Alcohol Awareness, Food Handlers, Safety, etc.).
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks to ensure guests are served promptly.
• Read Banquet Event Orders and be familiar with assigned menus.
• Serve guests according to hotel standards in a courteous manner.
• Address guest problems and refer to management when needed.
• Be familiar with current hotel policies.
• Know fire exits, extinguishers and safety rules.
• Keep the banquet store room neat and stocked for functions.
• Clear banquet space and restock after events.
• Be attentive, helpful and courteous to guests and staff.
• Understand hotel organization and department functions.
• Handle Lost and Found items per standards.
• Perform other tasks as assigned by supervisor or manager.
• Attend meetings as required by management.

Skills

Customer service

Clear communication

Teamwork

Stress management

Education

High School diploma or equivalent

Alcohol Awareness Certification

Clear information conveyance

Job description

Description

Job Summary

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints and accidents; Refer to management, if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations and safety rules.
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for “Lost and Found” according to the standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.