Banquet Server - On Call

Avion Hospitality; Kansas City (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Avion Hospitality is seeking a Banquet Server responsible for setting up and serving all assigned banquet functions. A high school diploma or equivalent is preferred, along with Alcohol Awareness Certification.

The role requires clear communication, composure under pressure, and the ability to read banquet orders and adhere to brand standards. Responsibilities include friendly guest interaction, maintaining appearance and attendance, complying with safety regulations, and assisting with

Qualifications

• High School diploma or equivalent preferred.
• Alcohol Awareness Certification (must comply with State regulations).
• Must convey information and ideas clearly.
• Must evaluate and select among alternative courses quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must listen and clarify concerns from coworkers and guests.
• Must understand basic arithmetic and financial data.
• Must maintain composure under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance as required by Avion Hospitality standards.
• Maintain proper uniform and name tag per brand standards.
• Comply with Avion Hospitality standards and regulations to ensure safe, efficient operations.
• Comply with certification requirements including Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work to serve guests promptly and efficiently.
• Read Banquet Event Order and be familiar with the menu of the function.
• Serve guests according to hotel standards in a friendly, courteous, professional manner.
• Respond to guest problems and refer to management when necessary.
• Be informed of current hotel policies.
• Be familiar with fire exits, fire extinguisher locations, and safety rules.
• Maintain banquet store room neat and stocked for functions.
• Clear banquet space after functions and store/restock equipment and supplies.
• Be attentive, friendly, helpful and courteous to guests and staff.
• Be familiar with organization of the hotel and each department function.
• Handle items for Lost and Found according to standards.
• Perform other tasks as assigned by supervisor or manager.
• Attend meetings as required by management.

Skills

Clear communication

Customer service

Works well under pressure

Education

High School diploma or equivalent

Job description

Description

Job Summary

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints and accidents; Refer to management, if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations and safety rules.
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for “Lost and Found” according to the standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.