On Call Airport Parking Supervisor - Oakland, CA

LAZ Parking; Oakland (CA); Sur place; USD 33 000 - 36 000; Plein temps

Résumé du poste

LAZ Parking in Oakland is seeking an on-call Parking Supervisor to oversee facilities and daily operations at the Oakland Intl. Airport. You will greet customers, ensure adherence to rules, and supervise staff across lobbies, lanes, and the parking office.

This role emphasizes timely communication, problem resolution, and reliable reporting of daily activities. Requirements include a high school diploma or GED and strong customer service skills.

Qualifications

• Customer service experience required or preferred.
• Strong professional communication in English.
• Demonstrates urgency and timeliness.
• Excellent teamwork and interpersonal abilities.

Responsabilités

• Oversee staff adherence to rules, policies and procedures.
• Supervise, mentor and train staff on day-to-day activities.
• Assist in establishing performance standards and procedural changes.
• Provide premier customer service with a friendly, can-do attitude.
• Assist customers in lobbies, lanes and parking office; handle intercom.
• Complete reports on daily revenue, capacities, equipment issues and audits.
• Coordinate with Airport Operations and other agencies as directed.

Formation

High school diploma or GED

Description du poste

**The Details** On Call position **

Location: Oakland Intl. Airport

Pay: $24.46/hour

Hours: Training schedule - 8:00 am- 4:30pm // After training schedule - 6:00am- 2:30PM (20hrs a week after training)

The Spirit of the Position:

TheParking Supervisoroversees the facilities and operation on while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for completing reports related to daily revenue, parking lot capacities, equipment issues, and/or other reports requested by management.
• Assists with completion of facility monthly safety audits.
• Assists with periodic training as needed.
• Assists with assignment of duties to CSRs, maintenance/grounds, LPI clerks.
• Coordinates and communicates with Airport Operations staff as well as other airport agencies as directed by management.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education/Experience:

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.