Parking Customer Support Rep - Sacramento, CA

LAZ Parking; Sacramento (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

LAZ Parking is seeking a part-time Customer Experience Associate at Sacramento Airport. The role involves greeting customers, supporting parking operations, and ensuring a smooth, welcoming experience across the facility.

You will handle inquiries, assist with issues, and contribute to a high level of customer satisfaction. Requirements include a valid driver’s license, flexibility for various shifts, and prior customer service experience.

Qualifications

• Previous customer service experience required.
• Cash-handling experience preferred.
• Parking industry experience is a plus but not required.
• Valid driver’s license required to operate company vehicles.

Responsibilities

• Welcome customers and provide a friendly, professional experience.
• Respond promptly to customer inquiries and assist with issue resolution.
• Build positive relationships by delivering a high level of customer satisfaction.
• Assist customers in parking facilities, direct vehicle traffic, and perform cashiering activities.

Skills

Customer service

De-escalation

English communication

Decision making

Computer skills

Parking systems

Education

High School Diploma/GED

Tools

Parking revenue control systems

Job description

Join Our Customer Experience Team

Location: Sacramento Airport | Sacramento, CA Pay: $19.90/hour Schedule: Part-Time (24hrs a wk) with open availability Union Position: SACU Union

We are seeking a customer-focused professional who enjoys working with people and thrives in a fast-paced environment. In this role, you will be responsible for assisting customers, supporting parking operations, and helping maintain a smooth and welcoming experience throughout the facility.

Requirements

• Valid driver's license required (MUST have for at least 2 yrs)
• Ability to operate company vehicles
• Flexibility to work various shifts and schedules
• Commitment to delivering exceptional customer service

What Makes You Successful in This Role?

You Are Someone Who

• Enjoys engaging with people and delivering outstanding customer service.
• Brings a positive attitude and a strong sense of professionalism.
• Remains calm and focused in fast-paced or high-pressure situations.
• Demonstrates accountability and reliability in daily responsibilities.
• Works effectively with little supervision.
• Possesses strong communication and interpersonal skills.
• Is open to feedback, collaboration, and different perspectives.
• Understands the importance of timeliness and urgency.
• Thrives in a team-oriented environment.
• Has basic computer proficiency, including parking revenue control systems.

Key Responsibilities

Customer Service

• Welcome customers and provide a friendly, professional experience.
• Respond promptly to customer inquiries and assist with issue resolution.
• Build positive relationships by delivering a high level of customer satisfaction.
• Maintain a customer-focused approach with a helpful and solution-oriented attitude.

Parking Operations Support

• Assist customers in parking facilities, elevator lobbies, and traffic lanes.
• Help direct vehicle traffic when necessary.
• Perform cashiering activities and process exception transactions as needed.
• Provide vehicle location assistance and jump-start services as directed.
• Patrol assigned areas to identify customers who may need assistance.
• Troubleshoot minor equipment issues and report concerns as appropriate.

Facility Maintenance

• Support the overall appearance and cleanliness of the garage.
• Wipe down equipment and surfaces.
• Remove trash and debris as needed.
• Complete additional tasks and projects assigned by management.

Qualifications

Education

• High School Diploma or GED preferred, but not required.

Experience

• Previous customer service experience required.
• Cash-handling experience preferred.
• Parking industry experience is a plus but not required.

Skills & Abilities

• Flexibility to work at multiple facility locations as needed.
• Ability to manage challenging and emotionally charged situations while effectively de-escalating concerns.
• Strong verbal and written English communication skills.
• Ability to make sound decisions independently and recognize when management support is needed.
• Proficiency with basic computer applications and parking-related systems.

Physical Requirements

• Ability to work outdoors and in varying weather conditions, including heat, wind, rain, and cold temperatures.
• Capability to lift, push, and pull up to 20 pounds.
• Ability to stand, walk, and occasionally run for extended periods.
• Frequent bending, stooping, squatting, and lifting throughout the workday.

Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.