On-Call 911 / Emergency Services Dispatcher

Umatilla School District; Pendleton (OR); On-site; USD 37,195 - 39,950; Full time

Job summary

Umatilla County Sheriff's Office seeks a 911/Emergency Services Dispatcher to handle both 911 and non-emergency lines, assess incidents, and promptly dispatch police, fire, or ambulance. The role requires precise data entry and coordination with multiple agencies, with continuous, round-the-clock shifts.

The candidate must be 18+, hold a HS diploma or GED, be fluent in English, pass background checks, and pursue DPSST certifications within 18 months of hire.

Qualifications

• Must be 18 years of age.
• Must possess High School Diploma or GED.
• Must speak, write and understand English clearly and fluently.
• Must distinguish colors for CAD system.
• Must obtain DPSST Basic Telecommunications and Emergency Medical Dispatch within 18 months of hire (funded).
• Must attain LEDS certification; training provided.

Responsibilities

• Receive emergency and non-emergency calls, determine nature and location of events.
• Dispatch appropriate emergency services via public safety radio.
• Maintain accurate call records and coordinate responses with other agencies; work 24/7 shifts.

Skills

Excellent communication

Multi-tasking

Attention to detail

Geographical knowledge

Technical proficiency

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

CAD system

Computer-aided dispatch

Radio communication equipment

Job description

911 / Emergency Services Dispatcher

SALARY: $27.20/hr (effective July 1st, 2025) - This is a non-benefited position with no hour guarantee

CLOSING: Open Until Filled

DEPARTMENT: Sheriff's Office

POSITION: 25.01

Description

A 911 / Emergency Services Dispatcher, is responsible for receiving emergency calls on the 911 and non-emergency lines, determining the nature and location of the emergency or request for service, and promptly dispatching the appropriate emergency services (police, fire, ambulance) via public safety radio based on established procedures, while maintaining accurate records of all calls and coordinating responses with other agencies; working 24/7 shifts in a high‑pressure environment.

Requirements

• Must be 18 years of age
• Must possess High School Diploma or GED
• Must speak, write and understand English language clearly and fluently
• Must be able to distinguish between the full range of colors in the color spectrum to work with CAD system
• Must obtain certification for Basic Telecommunications and Emergency Medical Dispatch through the Oregon Dept of Public Safety Standards & Training (DPSST) within 18 months of hire (funded & coordinated by the agency)
• Must attain and maintain Law Enforcement Data System Certification (LEDS). Training provided through employment.
• Excellent communication skills:
• Ability to remain calm and professional while questioning callers under stressful situations to gather accurate information.
• Quick decision‑making:
• Ability to rapidly assess the urgency of a situation and make appropriate dispatch decisions based on established protocols.
• Multi‑tasking:
• Ability to handle more than one task at a time, i.e. listen to callers while speaking to units on the radio, often during emergent situations where time is critical
• Attention to detail:
• Accurate data entry and recording of call information and other records is crucial.
• Geographical knowledge:
• Familiarity (or ability to learn) with local streets, landmarks, and jurisdictional boundaries.
• Technical proficiency:
• Efficient use of computer‑aided dispatch systems and radio communication equipment.
• Must be a highly organized and self‑motivated individual.
• The ability to establish and maintain effective working relationships with employees, other agencies and the general public.
• Must be reliable and maintain good attendance.
• Ability to successfully pass pre‑employment background check, drug screen, physical exam, and psychological evaluation.
• Bi‑lingual in English/Spanish is preferred.

Umatilla County provides employment opportunity to all qualified employees and applicants, without unlawful regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran's status or any other status protected by applicable Federal, Oregon, or Local Law.

AN EQUAL OPPORTUNITY EMPLOYER