9-1-1 Dispatcher - Sheriff’s Office

Ingham County; Lansing (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Ingham County is seeking a 911 Dispatcher to operate in a 24-hour public safety environment under supervisory direction. The role handles emergency and non-emergency calls, determines priority, dispatches units, provides pre-arrival instructions, and coordinates information via CAD and radios.

Shifts are 12 hours with overtime and on-call availability. Candidates should have a High School diploma or equivalent, with coursework in Criminal Justice or Public Safety preferred, and experience in

Qualifications

• High School Diploma required or equivalent.
• Experience in law enforcement, fire, EMS, or high-volume dispatch preferred.
• Must pass data entry keyboarding test and background checks.

Responsibilities

• Receives, evaluates, and prioritizes emergency and non-emergency calls.
• Dispatches necessary emergency units (law enforcement, fire, medical).
• Provides pre-arrival emergency medical instructions to the public.
• Coordinates information via CAD, radios, MDTs, phones, and other devices.
• Monitors radio talk groups and responds to requests.
• Performs data entry as needed.
• May train other staff.

Skills

Data entry

Communication skills

Stress tolerance

Keyboarding

Public safety knowledge

Education

High School Diploma

Criminal Justice coursework

Emergency Services coursework

Public Safety coursework

Job description

**Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.***

Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment. Works 12 hour shifts, overtime shifts including mandatory overtime and must be available to work on scheduled days off and in the event of an emergency.

1. Receives, evaluates, and prioritizes calls for emergency and non-emergency service. Works various shifts and various days, including weekends and holidays. Works on-call as needed.
2. Dispatches necessary emergency units including law enforcement, fire, medical or other services.
3. Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
4. Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.
5. Monitors multiple public safety radio talk groups and responds to specific requests or needs.
6. Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.
7. Performs data entry as needed.
8. May be involved in training other staff.

Other Functions

• Other tasks as assigned.

(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.)

Education

High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.

Experience

Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.

Other Requirements

Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Physical Requirements

• Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
• Subjected to prolonged periods of sitting.
• Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
• Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
• Ability to operate a PC/laptop and to enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above.)

Working Conditions

• Normal work occurs in an office environment.

FLSA non-exempt

Updated February 2016

CCLP 911-210

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