Police Dispatcher-Trainee

WCCCA-Washington County 911; Hillsboro (OR); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

WCCCA-Washington County 911 is hiring an entry-level Police Dispatcher Trainee to handle emergency and non-emergency calls, operate CAD and radio systems, and dispatch police or fire units. Training is provided and opportunities for advancement exist.

The role requires a high school diploma or GED, typing proficiency, and at least one year of customer service and data entry experience. Candidates must be able to work 24/7 shifts, including nights, weekends, and holidays, and obtain necessary

Qualifikationen

• High school diploma or GED.
• Typing ability with speed and accuracy.
• No disqualifying criminal history.
• 1 year of customer service experience.
• 1 year of computer data entry and retrieval of information.
• Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.

Aufgaben

• Receive telephone calls using complex equipment and determine the nature of the call.
• Monitor radio transmissions and dispatch units as needed.
• Maintain accurate records and logs of actions for legal purposes.
• Identify non-English speakers and use interpreters or equipment as needed.
• Work a 24/7/365 schedule including day, swing and graveyard shifts, weekends and holidays.

Kenntnisse

Typing speed

Customer service

Ausbildung

High school diploma or GED

Tools

Data entry

Jobbeschreibung

Police Dispatcher Trainee

Answer the Call!

Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide around the clock 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers.

Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder’s core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion.

All roles at WCCCA come with great benefits and competitive pay. Thorough, on -the-job paid training is provided.

A Police Dispatcher operates complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch police or fire units. A Police Dispatcher will perform call taking functions and serve as a Police Dispatcher.

EXAMPLES OF ESSENTIAL DUTIES:

Duties may include, but are not limited to, the following:

1. Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.
2. Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
3. Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
4. Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public.
5. Screen and forward phone calls to other County divisions and agencies as appropriate.
6. Use phone and computer simultaneously and monitor multiple computer screens.
7. Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating.
8. Maintain a positive customer service attitude with community members, users, co-workers and management, often under pressure and time constraints.
9. Ability to work in a 24/7/365 facility and work varied shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.
10. Must be reliable and dependable and report for work on a consistent and predictable basis.
11. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.
12. This position is designated as Essential Personnel. Essential Personnel are expected to report to work on time during extreme weather conditions.
13. Perform other duties as assigned.

What We’re Looking For:

• Willing to work shift work and last minute overtime
• A track record of honesty and integrity
• Willingness to learn and accept feedback
• Ability to keep track of multiple tasks in a fast-paced environment

Qualifications:

To move forward in the hiring process, candidates must meet the minimum qualifications.

• High school diploma or GED
• Typing ability with speed and accuracy
• No disqualifying criminal history
• 1 year of customer service experience
• 1 year of computer data entry and retrieval of information
• Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.

LICENSING AND CERTIFICATION:

• Must obtain within 18 months of hire and maintain:
  1. DPSST Basic Telecommunicator Certification.
  2. EMD Certification.
  3. CPR/First Aid/AED Certification.
  4. LEDS certification.

KNOWLEDGE, SKILLS AND ABILITIES:

• Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds;
• Able to prioritize complex incidents based on a number of situational variables following established policy;
• Capable of quickly deciding on an appropriate course of action;
• Ability to write clearly, accurately, concisely and legibly;
• Knowledgeable of or the ability to learn CAD functions and commands, communication radio systems LEDS formats, common police fire and medical terms and operation of basic office machinery.
• Skill in typing complex alphanumeric data into a computer system with high accuracy and speed;
• Ability to multitask and retain information over long periods of time.
• Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently;
• Ability to read and comprehend complex written material containing technical, legal and medical terminology;
• Ability to adjust to frequently changing workloads;
• Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon;
• Ability to participate in mandatory training.
• Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others.
• Capable of applying a high level of initiative, discretion and judgment in accomplishing assigned tasks; ability to work under stressful and emotional conditions; ability to maintain confidentiality.
• Ability to establish and maintain effective relationships with those contacted in the course of work. This may include other employees, representatives of other agencies and organizations as well as members of the community.

The Selection process will consist of:

• Aptitude and Suitability assessments
• Phone and in person interviews
• Sit along with a dispatcher

Candidates receiving a conditional offer must pass:

• Thorough background investigation
• Medical examination and drug screen
• Psychological evaluation

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take several months to complete.

This is an entry level position. This position is non-exempt and represented by a Collective Bargaining Association (CBA).

PHYSICAL DEMANDS:

Sit at a desk or console for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail; take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical; must meet all physical standards as set forth by the State of Oregon to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform the duties of a Police Dispatcher Trainee for long periods of time.

Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

SUPERVISION RECEIVED/EXERCISED:

This position receives direction and supervision from the Operations Supervisor. This position does not supervise others.

Additional Application Requirements:

• Must include 10 years of work experience.