911 / Emergency Services Dispatcher

Umatilla School District; Pendleton (OR); On-site; USD 52,619 - 67,160; Full time

Job summary

Umatilla County Sheriff's Office seeks a 911/Emergency Services Dispatcher to receive calls, determine urgency, and dispatch police, fire, or EMS using CAD and radio systems. The role requires sharp judgment and precise data entry in a high-pressure, 24/7 environment.

Please note the position starts at $4,715 per month with a full range to $6,018 per month and benefits; veterans and bilingual skills are considered. Training includes DPSST certifications within 18 months of hire.

Qualifications

• Must be 18 years of age.
• Must possess High School Diploma or GED.
• Must speak, write and understand English clearly.
• Must distinguish colors for CAD.
• Must obtain Basic Telecommunications and EMS Dispatch DPSST cert within 18 months of hire.
• Must attain LEDS certification; training provided.
• Excellent communication and calm, professional questioning abilities.
• Ability to multitask and make quick, accurate dispatch decisions.

Responsibilities

• Receive emergency and non-emergency calls on 911 and non-emergency lines.
• Determine nature and location of emergencies; dispatch police, fire, or EMS via radio.
• Maintain accurate records of calls and coordinate responses with other agencies.
• Work 24/7 shifts in a high-pressure environment.

Skills

Communication skills

Multitasking

Attention to detail

Decision making

Geographical knowledge

Technical proficiency

Calm under pressure

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Tools

CAD system

Public safety radio

Job description

SALARY: $4715.00/ Month (to start)- Plus Excellent Benefits

lateral placement possible with a current DPSST Communications Certificate. Full Salary Range $4715.00-$6,018.00/mth

CLOSING: Open Until Filled

DEPARTMENT: Sheriff's Office

POSITION: 26.13

Description

A 911/ Emergency Services Dispatcher, is responsible for receiving emergency calls on the 911 and non-emergency lines, determining the nature and location of the emergency or request for service, and promptly dispatching the appropriate emergency services (police, fire, ambulance) via public safety radio based on established procedures, while maintaining accurate records of all calls and coordinating responses with other agencies; working 24/7 shifts in a high-pressure environment.

Requirements

• Must be 18 years of age
• Must possess High School Diploma or GED
• Must speak, write and understand English language clearly and fluently
• Must be able to distinguish between the full range of colors in the color spectrum to work with CAD system
• Must obtain certification for Basic Telecommunications and Emergency Medical Dispatch through the Oregon Dept of Public Safety Standards & Training (DPSST) within 18 months of hire (funded & coordinated by the agency)
• Must attain and maintain Law Enforcement Data System Certification (LEDS). Training provided through employment.
• Excellent communication skills: Ability to remain calm and professional while questioning callers under stressful situations to gather accurate information.
• Quick decision-making: Ability to rapidly assess the urgency of a situation and make appropriate dispatch decisions based on established protocols.
• Multi-tasking: Ability to handle more than one task at a time, i.e. listen to callers while speaking to units on the radio, often during emergent situations where time is critical
• Attention to detail: Accurate data entry and recording of call information and other records is crucial.
• Geographical knowledge: Familiarity (or ability to learn) with local streets, landmarks, and jurisdictional boundaries.
• Technical proficiency: Efficient use of computer-aided dispatch systems and radio communication equipment.
• Must be a highly organized and self-motivated individual.
• The ability to establish and maintain effective working relationships with employees, other agencies and the general public.
• Must be reliable and maintain good attendance.
• Ability to successfully pass pre-employment background check, drug screen, physical exam, and psychological evaluation.
• Bi-lingual in English/Spanish is preferred.
• Use of Umatilla County application is MANDATORY and must be submitted via our online portal at https://umatilla.casellehire.com/job.
• Veterans' Preference: Anyone who qualifies for Veterans' Preference in Public Employment provided for in OAR 839-006-0435; please include proper certification (OAR 839-006-0465) with your application.
• Any applicant with a disability who needs reasonable accommodation in any step of the application or hiring process to assist or to demonstrate qualifications or to perform the essential functions of the job for which the applicant is applying should inform the Human Resources Department.
• Umatilla County provides employment opportunity to all qualified employees and applicants, without unlawful regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran's status or any other status protected by applicable Federal, Oregon, or Local Law.
• AN EQUAL OPPORTUNITY EMPLOYER