OMS Cutover Lead — Operational Readiness & Launch

Fives DyAG Corp.; Reynoldsburg (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Fives DyAG Corp. seeks an experienced Operational Cutover Lead to guide the business and operational side of a large OMS migration in Reynoldsburg, Ohio.

You will coordinate multiple teams and delivery workstreams to ensure readiness and successful launch. You will partner with a Technical Cutover Lead to align activities with system timing, data migration, and environment readiness, delivering clear business impacts and action plans.

Qualifications

• 5+ years of experience in program/project coordination, business analysis, operations, product, or a related function.
• Demonstrated experience supporting large-scale cross-functional system implementations, migrations, transformations, or launches.
• Proven ability to coordinate multiple teams, stakeholders, workstreams, deadlines, and dependencies simultaneously.
• Experience providing project status, readiness updates, risks, and escalations to leadership and business stakeholders.
• Experience participating in or leading cutover activities for a significant system implementation or migration.
• Strong experience developing and managing runbooks, implementation plans, operational readiness plans, or launch playbooks.
• Ability to translate technical activities and dependencies into clear business impacts and actions.
• Strong risk identification, problem-solving, organization, and stakeholder management skills.
• Excellent communication skills with the ability to remain organized and decisive during high-pressure implementation activities.

Responsibilities

• Lead the operational cutover plan for a large-scale OMS migration, coordinating activities across multiple business teams and workstreams.
• Partner with business and technical leaders to define activities, dependencies, sequencing, deadlines, and ownership.
• Work closely with the Technical Cutover Lead to align operational activities with system cutover timing, data migration, environment readiness, and go/no-go criteria.
• Keep cross-functional teams on track toward key milestones and proactively identify risks, gaps, and dependencies.
• Provide regular project status updates to leadership and business stakeholders, including progress, risks, decisions, and readiness.
• Translate technical migration activities into clear business impacts, requirements, and operational actions.
• Coordinate readiness across areas such as Customer Care, Fulfillment/Warehouse Operations, Store Operations, Finance/Payments, Digital, and Technology.
• Develop and maintain detailed cutover runbooks, operational plans, timelines, checkpoints, contingency plans, and escalation procedures.
• Coordinate and participate in mock cutovers and dress rehearsals, documenting gaps and driving remediation prior to launch.
• Serve as a key operational leader during the live cutover and command center.
• Facilitate communication between business stakeholders and technical teams during cutover execution.
• Coordinate post-launch stabilization and monitor operational impacts, including order flow, fulfillment, cancellations, and customer contacts.
• Lead operational post-mortem activities and document lessons learned following implementation.

Skills

Cross-functional coordination

Program management

Operational readiness

Stakeholder management

Communication

Risk management

Job description

Fives DyAG Corp. seeks an experienced Operational Cutover Lead to guide the business and operational side of a large OMS migration in Reynoldsburg, Ohio.

You will coordinate multiple teams and delivery workstreams to ensure readiness and successful launch. You will partner with a Technical Cutover Lead to align activities with system timing, data migration, and environment readiness, delivering clear business impacts and action plans.