Omnichannel Strategy Lead - AI-Driven Engagement

Bristol Myers Squibb; Guaynabo (PR); On-site; USD 115,000 - 139,000; Full time

Benefits offered by this job

Flexible Time Off

11 paid holidays

Vacation & paid time off

Disability/insurance options

Job summary

Bristol Myers Squibb is hiring a Senior Manager, Omnichannel Strategy to lead the design and execution of an enterprise-wide omnichannel engagement plan in Guaynabo, PR. The role focuses on selecting optimal channels, content strategy, and coordinating with cross-functional teams to ensure consistent customer experiences across digital touchpoints.

The position involves accelerating AI adoption across the company, guiding teams to embed AI into daily work practices to improve efficiency and

Qualifications

• Experience developing and implementing an omnichannel engagement strategy.
• Ability to work with cross-functional teams to align content across channels.
• Experience guiding AI adoption in a corporate setting.

Responsibilities

• Develop and implement a comprehensive omnichannel engagement strategy across multiple channels.
• Identify the most effective channels and digital content, coordinating with cross-functional teams to ensure right content on the right channels.
• Review resource allocation to maximize portfolio value and drive AI-enabled improvements.

Skills

Omnichannel strategy

AI adoption

Cross-functional collaboration

Job description

Bristol Myers Squibb is hiring a Senior Manager, Omnichannel Strategy to lead the design and execution of an enterprise-wide omnichannel engagement plan in Guaynabo, PR. The role focuses on selecting optimal channels, content strategy, and coordinating with cross-functional teams to ensure consistent customer experiences across digital touchpoints.

The position involves accelerating AI adoption across the company, guiding teams to embed AI into daily work practices to improve efficiency and