Omnichannel Strategy Lead - AI-Driven Customer Engagement

Bristol-Myers Squibb; Guaynabo (PR); On-site; USD 115,000 - 139,000; Full time

Benefits offered by this job

Wellbeing support

Retirement benefits

Insurance coverage

Flexible Time Off

Paid vacation

Company holidays

Volunteer days

Global shutdown

Job summary

Bristol Myers Squibb is seeking a strategic leader to develop and execute a comprehensive omnichannel engagement plan across multiple channels. You will partner with cross-functional teams to ensure content is aligned and available where customers engage, driving a unified customer experience.

The role also focuses on accelerating AI adoption across the company, guiding teams to embed AI into daily workstreams to boost efficiency and innovation while enhancing patient impact.

Qualifications

• Experience building multi-channel engagement strategies.
• Ability to collaborate with cross-functional teams.
• Experience guiding AI adoption in a corporate setting.

Responsibilities

• Develop and implement a comprehensive engagement strategy across multiple channels.
• Identify the most effective channels and digital content for each audience.
• Collaborate with cross-functional teams to ensure content availability on the right channels.
• Guide teams in embedding AI into daily workflows to improve efficiency and customer experience.

Skills

Omnichannel strategy

Cross-functional teams

Digital content strategy

AI adoption guidance

Customer engagement

Tools

AI platforms

Job description

Bristol Myers Squibb is seeking a strategic leader to develop and execute a comprehensive omnichannel engagement plan across multiple channels. You will partner with cross-functional teams to ensure content is aligned and available where customers engage, driving a unified customer experience.

The role also focuses on accelerating AI adoption across the company, guiding teams to embed AI into daily workstreams to boost efficiency and innovation while enhancing patient impact.