Omnichannel Retail Tech Leader

Specialized Bicycle Components, Inc.; Morgan Hill (CA); On-site; USD 137,000 - 198,000; Full time

Benefits offered by this job

Healthcare benefits

Dental and Vision plans

401(k) matching

Paid time off

Employee discounts

Job summary

Specialized Bicycle Components, Inc. in Morgan Hill, CA seeks a Manager of Retail Technology & Integrations to lead the IT team driving POS, store websites, payments, and dealer integrations.

You will own the 3–5 year roadmap, balance day‑to‑day support with platform improvements, and collaborate across Retail, Operations, and Finance to deliver reliable solutions. The role requires mentoring a team of Business Analysts and Support teammates, ensuring solutions are tested and well documented,

Qualifications

• 5+ years of experience leading Business Analysts, Support teammates, Product Owners, or similar technology teams.
• Experience with agile methodologies within JIRA and Confluence.
• Excellent written and verbal communications skills; technical writing experience is a plus.
• Exceptional analytical skills with the ability to learn from teammates, analyze past projects and advise Leadership on improvements.
• Confidence in debugging and solutioning challenges during complex implementations.
• Strong self‑initiative, interpersonal skills, and the flexibility to quickly synthesize new ideas and concepts.

Responsibilities

• Shape and manage the 3–5 year retail technology roadmap, incorporating feedback from key stakeholders while delivering reliable solutions.
• Lead, coach, and develop a team of Business Analysts and Support teammates.
• Ensure new solutions are tested, documented, supportable, and ready for store teams and dealer partners before launch, with clear ownership for issue resolution.
• Provide clear ownership for issue resolution, escalation paths, and post‑go‑live stability.
• Develop process documentation, support playbooks, training materials, and release communications for owned stores and partners.
• Continuously evaluate retail technology processes, support trends, integration performance, and dealer feedback to identify improvements.

Skills

Leadership

Agile

Communication

Analytical thinking

Problem solving

Tools

JIRA

Confluence

Job description

Specialized Bicycle Components, Inc. in Morgan Hill, CA seeks a Manager of Retail Technology & Integrations to lead the IT team driving POS, store websites, payments, and dealer integrations.

You will own the 3–5 year roadmap, balance day‑to‑day support with platform improvements, and collaborate across Retail, Operations, and Finance to deliver reliable solutions. The role requires mentoring a team of Business Analysts and Support teammates, ensuring solutions are tested and well documented,