Director IT Retail Store Technology

Orgill; Collierville (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

Orgill is seeking a Director of IT Retail Store Technology to lead a strategic vision across Orgill’s owned stores and dealer services. You will drive technology roadmaps, oversee store applications, and integrate data flows to enable a 360° customer view.

The role requires deep retail tech knowledge, strong leadership, and collaboration with PMO and vendor partners to deliver high-impact initiatives across CNRG and dealer networks.

Qualifications

• 10–15+ years technology roles supporting retail hardware, apps and ops.
• Experience in home hardware/LBM or wholesale distribution retailing.
• Proven senior leadership in distribution/retail subsidiaries (e.g., CNRG).
• Strong knowledge of POS, inventory management software, and ecommerce platforms.
• Ability to collaborate with PMO to balance budgets and timelines across business units.

Responsibilities

• Lead the development and execution of a store technology roadmap for CNRG and related services.
• Oversee Applications Support for CNRG stores and coordinate with Infrastructure for store tech
• Drive omnichannel data flows to POS, eCommerce, Loyalty, Marketing and Master Data for a 360° customer view.
• Act as consultant/evangelist to independent dealers to drive adoption of Orgill’s Tech Services.
• Lead innovations using Orgill Innovation Center and CNRG as a proving ground for new tech.
• Negotiate and manage vendor relationships to align hardware/software with retailer needs.
• Build and mentor a high-performing team of retail technology specialists and project leads.

Skills

Strategic leadership

Retail technology

POS systems

PMO collaboration

Dealer consulting

Vendor management

Team leadership

Business acumen

Education

Bachelor’s degree in Business/IT

Master’s or MBA preferred

Tools

Epicor Eagle

Propello

Job description

The Director of IT Retail Store Technology is a strategic leadership role responsible for the vision, implementation, and support of retail technology ecosystems across two distinct channels: Orgill’s owned-and-operated subsidiary stores (Central Network Retail Group - CNRG) and Tech Services offered to its network of independent dealer customers.

Key Responsibilities

• Strategic Technology Roadmap: Lead the development and execution of a store technology strategy for CNRG stores, including how we might monetize these roadmap components for Services and for supporting smooth conversions for dealers transitioning to Orgill.
• Retail Operations Support: Oversee the Applications Support team for our CNRG stores and partner with Infrastructure support team for the balance of the Tech supporting Stores, ensuring high systems availability and performance. Core to this is CNRG’s POS systems (e.g., Epicor Eagle or Propello).
• Support Omnichannel Integration: Drive Store Tech features integration with the Retail Technology ecosystem, ensuring seamless data flow to POS, eCommerce, Loyalty, Marketing, and Master Data to provide a 360-degree view of the customer.
• Dealer Success: Act as a Consultant/Evangelist for independent dealers, including CNRG, translating complex technical roadmaps into business value to drive adoption of Orgill’s Tech Services.
• Innovation Center Leadership: Utilize the Orgill Innovation Center and CNRG as a 'proving ground/lab' for emerging retail technologies, including ESLs, autonomous robotics, AI, and advanced POS systems features. Develop clear playbooks and ROI models to move successful pilots from the lab to broad-scale implementation across CNRG and dealer networks.
• Vendor Management: Negotiate and manage relationships with key technology partners, ensuring hardware and software solutions align with the unique needs of independent hardware retailers.
• Team Leadership: Build and mentor a high-performing team of retail technology specialists, project leads, and business process experts.

Qualifications & Experience

• Industry Expertise: Minimum 10–15+ years Technology supporting Retail hardware, applications and operations; with a preference for multiple years in either of the following:
• Home hardware, lumber, or building materials (LBM) retailing industry with a focus on retail operations
• Wholesale Distribution of hard goods/hardlines along with deep experience in Retail Operations
• Proven Leadership: Experience in senior leadership roles within a distribution or retail subsidiary environment (e.g., Tyndale Advisors or CNRG).
• Technical Proficiency: Deep knowledge of retail-specific tech, including POS systems, Inventory Management software, and e-commerce platforms.
• Project/Portfolio Management: Proven experience working directly with a PMO to prioritize competing demands, budgets, and timelines from multiple business units (CNRG vs. Independent Dealers)
• Educational Background: Bachelor’s degree in Business, Information Technology, or a related field (Master’s or MBA preferred).
• Soft Skills: Strong business acumen, strategic, exceptional communication skills for dealer-facing consulting, and a "customer-first" winning attitude.

Preferred Attributes

• Experience leading cross-functional digital transformations or AI/data strategy modernizations.
• A history of building long-term relationships with internal stakeholders, IT vendor partners (systems and hardware), and store/DC operations

Leadership & Culture

Role

This role reports to the VP of Enterprise Applications, PMO, and Retail Technology. The hiring manager is a servant leader who values:

• Empowerment over micromanagement
• Coaching and development
• Curiosity and collaboration
• Open, approachable communication
• Teamwork, work-ethic and accountability

You’ll have the autonomy to lead while being supported by a leader who advocates for their team.

Why Join Us?

• Play a key role in a large-scale digital transformation
• Work cross-functionally with senior leaders across the business
• Lead impactful, high-visibility initiatives
• Build and shape the future of enterprise technology within the organization