Omnichannel Merch & Operations Leader

Macy's; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Operations & Style Merchandise Execution to deliver an exceptional customer experience through compelling merchandise presentation. This role leads teams across style merchandise execution, omnichannel fulfillment, and product movement to ensure product is customer-ready and available wherever the customer shops.

You will hire, coach, and develop an inclusive team while driving sales, profit, and operational excellence through planning and execution.

Qualifications

• 3–5 years of management experience in a retail environment.
• Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching.
• Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards
• Manage inventory flow, placement, stockroom organization, and reverse logistics
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations
• Build strong relationships with team members to drive key omni and customer experience metrics
• Partner cross-functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards
• Foster an inclusive, respectful environment that supports engagement, accountability, and performance
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Perform other duties as assigned

Skills

Visual & Merchandising Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency & Collaboration

Technical Proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy’s is seeking a Manager, Operations & Style Merchandise Execution to deliver an exceptional customer experience through compelling merchandise presentation. This role leads teams across style merchandise execution, omnichannel fulfillment, and product movement to ensure product is customer-ready and available wherever the customer shops.

You will hire, coach, and develop an inclusive team while driving sales, profit, and operational excellence through planning and execution.