Omnichannel Merchandising & Operations Leader

Socket.dev; Virginia (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager of Operations & Style Merchandise Execution to deliver a premium customer experience through compelling merchandising and efficient omnichannel fulfillment. You will staff, coach, and develop a diverse team while driving sales, profit, and operational excellence across store and back-of-house functions.

You will plan receiving, inventory movement, and movement of goods, ensuring brand standards and visual presentation align with seasonal guides.

Qualifications

• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3–5 years of management experience in a retail environment.
• Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching.
• Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup.
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences.
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards.
• Manage inventory flow, placement, stockroom organization, and reverse logistics.
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics.
• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations.
• Build strong relationships with team members to drive omni and customer experience metrics.
• Partner cross-functionally on safety, audits, RFID, and execution standards.
• Foster an inclusive environment and develop leaders and associates.
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports.

Skills

Visual & Merchandise Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency & Collaboration

Technical Proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

POS/handheld devices

Job description

Macy’s is seeking a Manager of Operations & Style Merchandise Execution to deliver a premium customer experience through compelling merchandising and efficient omnichannel fulfillment. You will staff, coach, and develop a diverse team while driving sales, profit, and operational excellence across store and back-of-house functions.

You will plan receiving, inventory movement, and movement of goods, ensuring brand standards and visual presentation align with seasonal guides.