Omnichannel Merch & Operations Manager

Macy's; Greenville (SC); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Job summary

Macy's is seeking a Manager, Operations & Style Merchandise Execution in Greenville to lead the team delivering an exceptional in-store experience. You will drive merchandise presentation, omnichannel fulfillment, and product movement while coaching a diverse team to achieve sales, profit, and operational targets.

The role requires 3–5 years of retail management, strong leadership, and a focus on customer experience.

Qualifications

• Candidates should have a High School diploma or equivalent and 3–5 years of management experience in retail.
• Strong merchandising standards, pricing, signage, and visual presentation skills.
• Experience leading teams across operations and merchandising execution.

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
• Interpret and execute seasonal merchandising guides tailored to store architecture and assortment
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards
• Manage inventory flow, placement, stockroom organization, and reverse logistics
• Lead omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
• Ensure achievement of SLAs for omni fulfillment and curbside operations
• Build relationships with team members to drive omni and customer experience metrics
• Partner with Visual, Business Administration, Asset Protection, and brand partners on safety and standards
• Foster an inclusive environment and coach leaders and associates
• Interview, hire, train, manage, coach, develop, evaluate, and discipline reports
• Work a flexible retail schedule including days, evenings, weekends, and holidays
• Perform other duties as assigned

Skills

Visual & Merchandise Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency & Collaboration

Technical Proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Manager, Operations & Style Merchandise Execution in Greenville to lead the team delivering an exceptional in-store experience. You will drive merchandise presentation, omnichannel fulfillment, and product movement while coaching a diverse team to achieve sales, profit, and operational targets.

The role requires 3–5 years of retail management, strong leadership, and a focus on customer experience.