Omnichannel Growth & Analytics Coordinator

Christian Dior Couture; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Short and long-term disability

Employee discount program

Various paid time off

Volunteer time off

Holidays

Mental health and wellbeing support

Family-friendly benefits

Reproductive health care

Child and elder care services

Commuter benefits

401k with employer matching

Employee referral program

Job summary

Christian Dior Couture seeks an Omnichannel Coordinator to support the growth of omnichannel services across the Americas. You will build and analyze reports, monitor KPIs, and automate dashboards in collaboration with boutiques, IT, supply chain, and Central teams in Paris.

Responsibilities cover project execution, UAT, SOP documentation, inventory updates, and cross-functional problem solving to optimize payments, checkout, and logistics workflows.

Qualifications

• 3-5 years of professional experience in project management, retail operations, or performance analysis.
• Luxury retail, e-commerce, or omnichannel project experience is a plus.

Responsibilities

• Build, maintain, and distribute Omnichannel performance reports for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools to track adoption and client experience.
• Conduct competitive benchmarking and market research to identify opportunities.
• Coordinate Omnichannel projects from pilot to rollout and hypercare.
• Assist with UAT for new services including payments, checkout, and logistics workflows.
• Document and maintain SOPs for order management, returns/refunds, packaging, and delivery.
• Coordinate with boutiques and Sales Advisors to ensure operational standards.
• Provide data-driven recommendations to management and cross-functional teams.
• Prepare executive presentations and business reviews.

Skills

Advanced proficiency in Microsoft 365

Analytical and problem-solving skills

Excellent communication

Omnichannel / retail processes

Tools

Power BI

Excel

PowerPoint

Word

Job description

Christian Dior Couture seeks an Omnichannel Coordinator to support the growth of omnichannel services across the Americas. You will build and analyze reports, monitor KPIs, and automate dashboards in collaboration with boutiques, IT, supply chain, and Central teams in Paris.

Responsibilities cover project execution, UAT, SOP documentation, inventory updates, and cross-functional problem solving to optimize payments, checkout, and logistics workflows.