Omnichannel Performance Coordinator: Analytics & Projects

Christian Dior Couture; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

FSA

Disability insurance

Employee discount

Paid time off

Volunteer time off

Holidays

Mental health support

Family benefits

Reproductive health care

Child and elder care

Commuter benefits

401k with matching

Employee referral program

Job summary

Christian Dior Couture in New York seeks an Omnichannel Coordinator to support growth of omnichannel services across the Americas, combining reporting, project coordination and operational support to ensure a seamless client journey. You will monitor performance, coordinate rollouts with boutiques and regional teams, and drive data-driven improvements for payments, checkout and logistics workflows.

The role requires 3–5 years in project management or retail operations, and proficiency with Power

Qualifications

• 3–5 years of professional experience in project management, retail operations, or performance analysis.
• Previous experience in luxury retail, e-commerce, or omnichannel projects is a plus.

Responsibilities

• Build, maintain, and distribute Omnichannel performance reports for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools to track adoption and client experience.
• Conduct competitive benchmarking and market research to identify opportunities.
• Support Omnichannel projects from pilot to rollout and hypercare.
• Assist with UAT for new services, including payments, checkout, and logistics workflows.
• Document and maintain SOPs for Omnichannel services.
• Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.
• Be the main contact for product sourcing of eCommerce and Omnichannel orders.
• Implement inventory control updates based on ownership, launches, and Merchandising guidelines.

Skills

Analytical skills

Communication

Organization

Retail/Omnichannel knowledge

Tools

Power BI

Excel

PowerPoint

Word

Job description

Christian Dior Couture in New York seeks an Omnichannel Coordinator to support growth of omnichannel services across the Americas, combining reporting, project coordination and operational support to ensure a seamless client journey. You will monitor performance, coordinate rollouts with boutiques and regional teams, and drive data-driven improvements for payments, checkout and logistics workflows.

The role requires 3–5 years in project management or retail operations, and proficiency with Power