Omnichannel Growth Coordinator: Data-Driven Rollouts

LVMH Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Christian Dior Couture in New York seeks an Omnichannel Coordinator to support the Americas growth of Dior’s omnichannel services. You will combine reporting, analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints, working with boutiques, regional teams, supply chain, and IT.

You will build and automate performance reports, monitor KPIs, conduct benchmarking, assist with user acceptance testing, and coordinate with cross-functional

Qualifications

• 3–5 years of professional experience in project management, retail operations, or performance analysis.
• Luxury retail, e-commerce, or omnichannel project experience is a plus.
• Advanced proficiency with Microsoft Office and Power BI.
• Strong analytical and problem-solving abilities, detail-oriented.

Responsibilities

• Build, maintain, and distribute Omnichannel performance reports for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
• Conduct competitive benchmarking and market research to identify opportunities.
• Support Omnichannel projects from pilot to rollout and hypercare; assist with UAT.
• Document and maintain SOPs for Omnichannel services and coordinate with boutiques.

Skills

Excel

Power BI

PowerPoint

Analytical skills

Communication skills

Organizational skills

Tools

Power BI

Job description

Christian Dior Couture in New York seeks an Omnichannel Coordinator to support the Americas growth of Dior’s omnichannel services. You will combine reporting, analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints, working with boutiques, regional teams, supply chain, and IT.

You will build and automate performance reports, monitor KPIs, conduct benchmarking, assist with user acceptance testing, and coordinate with cross-functional