Coordinator, Omnichannel

LVMH Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Christian Dior Couture in New York seeks an Omnichannel Coordinator to support the Americas growth of Dior’s omnichannel services. You will combine reporting, analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints, working with boutiques, regional teams, supply chain, and IT.

You will build and automate performance reports, monitor KPIs, conduct benchmarking, assist with user acceptance testing, and coordinate with cross-functional

Qualifications

• 3–5 years of professional experience in project management, retail operations, or performance analysis.
• Luxury retail, e-commerce, or omnichannel project experience is a plus.
• Advanced proficiency with Microsoft Office and Power BI.
• Strong analytical and problem-solving abilities, detail-oriented.

Responsibilities

• Build, maintain, and distribute Omnichannel performance reports for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
• Conduct competitive benchmarking and market research to identify opportunities.
• Support Omnichannel projects from pilot to rollout and hypercare; assist with UAT.
• Document and maintain SOPs for Omnichannel services and coordinate with boutiques.

Skills

Excel

Power BI

PowerPoint

Analytical skills

Communication skills

Organizational skills

Tools

Power BI

Job description

The Omnichannel Coordinator will play a key role in supporting the growth and excellence of Dior’s Omnichannel services across the Americas. This position combines reporting & analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints.

Working closely with boutiques, regional teams, supply chain, Client Service Center, IT, and Central teams in Paris, the Coordinator will monitor performance, coordinate rollouts, and ensure the successful execution of Dior’s Omnichannel strategy.

Job responsibilities

• Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams.
• Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
• Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
• Conduct competitive benchmarking and market research to identify opportunities.

Project & Operations Support

• Support the execution of Omnichannel projects, from pilot to rollout and hypercare.
• Assist with User Acceptance Testing (UAT) for new services, including payments, checkout, and logistics workflows.
• Help document and maintain Standard Operating Procedures (SOPs) for Omnichannel services (order management, returns/refunds, packaging & delivery).
• Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.
• Be the main point of contact for expert opinion on product sourcing of eCommerce and Omnichannel orders.
• Implement Inventory control updates based on inventory ownership, marketing calendar, key launches, product lifecycles and overall Merchandising Guidelines as well as ad hoc Business decisions (holidays cut-offs, etc.)

Cross-Functional Collaboration

• Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers.
• Collaborate with IT, Supply Chain, Retail Operations, Client Service Center and Central teams to follow up on issues and deliver solutions.
• Provide operational support during peak seasons and new boutique openings.

Presentations & Reviews

• Prepare and support executive presentations (business reviews, performance analysis,…).
• Provide data-driven recommendations to management and cross-functional teams.

Profile

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
• Strong analytical and problem-solving skills with attention to detail.
• Understanding of retail operations, e-commerce, or omnichannel processes.
• Excellent communication and organizational skills, with ability to manage multiple priorities.

Experience

• Minimum 3-5 years of professional experience in project management, retail operations, or performance analysis.
• Previous experience in luxury retail, e-commerce, or omnichannel projects is a plus.

Additional information

The selected candidate will be offered a salary within the range of $70k-80k annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Christian Dior Inc. offers comprehensive benefit plans such as:

• medical
• dental
• vision
• Flexible Spending Accounts
• short and long-term disability

Additional employee perks include, but are not limited to:

• employee discount program
• various paid time off
• volunteer time off
• holidays
• mental health and wellbeing support
• family friendly benefits
• reproductive health care
• child and elder care services
• commuter benefits
• 401k plans with an employer contributions matching plan
• employee referral program
• and more

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.