OmniChannel Customer Success Leader | Build & Elevate Teams

Wwshemi; Cleveland (OH); Híbrido; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

Pet insurance

Pre-tax commuter benefit

Spring Health therapy

Parental leave (4–6 weeks)

Resumo da oferta

BrightEdge is seeking a hands-on people leader for its OmniChannel Customer Success team in Cleveland. You will coach 6–8 CSMs, manage complex client relationships, and drive platform adoption and measurable outcomes for enterprise customers.

Lead strategy, collaborate with cross-functional teams, and ensure high-touch, white-glove service across onboarding and ongoing support. This role requires strong executive communication and a data-driven mindset.

Qualificações

• Experience managing complex customer relationships in SaaS/tech.

Responsabilidades

• Lead and develop a team of 6-8 CSMs.
• Manage escalated customer conversations with high-touch service.
• Guide team in SEO lifecycle adoption and ongoing support.
• Set goals, monitor KPIs, and drive adoption, engagement, retention.

Conhecimentos

Client management

People leadership

Digital marketing

Executive communication

Strategic thinking

Team motivation

Descrição da oferta de emprego

BrightEdge is seeking a hands-on people leader for its OmniChannel Customer Success team in Cleveland. You will coach 6–8 CSMs, manage complex client relationships, and drive platform adoption and measurable outcomes for enterprise customers.

Lead strategy, collaborate with cross-functional teams, and ensure high-touch, white-glove service across onboarding and ongoing support. This role requires strong executive communication and a data-driven mindset.