Customer Success Manager (Small Accounts)

BrightEdge; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Company holidays

Team events

Job summary

BrightEdge is seeking a Customer Success Manager to partner with a portfolio of customers and translate their digital marketing goals into measurable results on the BrightEdge platform.

You'll drive platform adoption, identify growth opportunities, and ensure long-term customer satisfaction through cross-functional collaboration and data-driven problem solving. Training provided to ramp quickly.

Qualifications

• 1+ years of direct customer-facing experience.
• Experience managing a book of business and renewing/expanding accounts.
• Experience working with stakeholders at all levels.
• Strong communication and presentation skills in a fast-paced environment.
• Knowledge of digital marketing is a plus.

Responsibilities

• Develop trusted relationships with decision makers across 60 accounts.
• Create plans to achieve customer goals using BrightEdge.
• Identify risks and measure adoption; coordinate with teams to maintain happiness.
• Prepare and execute quarterly customer success plans.
• Grow BrightEdge usage by introducing new features and best practices.
• Create materials like presentations, rollout plans, and proposals.
• Track and report on key customer success metrics.

Skills

Customer-facing

Account management

Stakeholder communication

Presentation skills

Digital marketing knowledge

Job description

As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!

You’ll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.

What you’ll do:

• Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
• Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
• Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
• Prepare and execute on quarterly customer success plans.
• Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
• Develop new materials - presentations, roll-out plans, and proposals.
• Track and report on key metrics for customer success.

What you bring:

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
• Experience working with stakeholders at all levels.
• Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
• Knowledge of or interest in digital marketing preferred.

Benefits and Perks:

• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• A close-knit, collaborative office culture
• Fully stocked kitchen
• Quarterly regular team events
• The chance to make a real impact on the future of our workplace and our company

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.