Customer Success Manager (Mid-Market)

BrightEdge; Cleveland (OH); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

Collaborative office culture

Fully stocked kitchen

Quarterly team events

Job summary

A leading digital marketing firm in Cleveland is seeking a Customer Success Manager to partner with customers and drive their digital marketing success. In this role, you'll manage multiple accounts, provide tailored solutions, and enhance platform adoption. Ideal candidates will have over a year of customer-facing experience and strong communication skills. The position offers competitive salary and excellent benefits.

Qualifications

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success.
• Comfortable in a fast-paced, high cadence environment.

Responsibilities

• Develop relationships with decision makers of 60 accounts.
• Create plans to execute customer goals using the BrightEdge platform.
• Prepare and execute on quarterly customer success plans.

Skills

Direct customer facing experience

Managing a book of business

Identifying renewal opportunities

Stakeholder engagement

Strong communication skills

Knowledge of digital marketing

Job description

Customer Success Manager (Small Accounts)

Join to apply for the Customer Success Manager (Small Accounts) role at BrightEdge.

As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data‑driven problem‑solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long‑term satisfaction. Our extensive training program will help get you up to speed!

You’ll work cross‑functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.

What You’ll Do

• Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
• Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
• Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
• Prepare and execute on quarterly customer success plans.
• Add value and platform expertise to grow customer usage of BrightEdge within each account; introduce new features and best practices.
• Develop new materials – presentations, roll‑out plans, and proposals.
• Track and report on key metrics for customer success.

What You Bring

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts (bonus but not required).
• Experience working with stakeholders at all levels.
• Comfortable in a fast‑paced, high cadence environment and has strong communication and presentation skills.
• Knowledge of or interest in digital marketing (preferred).

Benefits & Perks

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and company holidays.
• A close‑knit, collaborative office culture.
• Fully stocked kitchen.
• Quarterly regular team events.
• The chance to make a real impact on the future of our workplace and our company.

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and digital marketing. Over 80 countries trust BrightEdge to modernize their digital marketing stack for today’s digital world. We help thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. Our continuous innovation is supported by our people, who are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.

Location: Cleveland, OH | Salary: $95,000–$105,000 | Posted 2 weeks ago