Omnichannel CRM Lead - Email & Growth

Delaware North; Buffalo (NY); On-site; USD 96,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid vacation

Tuition reimbursement

Annual performance bonus

Job summary

Delaware North is hiring an Email/CRM Manager in Buffalo, New York, to lead a team focused on building customer loyalty and boosting revenues through effective email strategies. Ideal candidates have a strong background in CRM management and analytics, with at least 5 years of experience in hospitality.

Responsibilities encompass centralizing email service providers, managing team tasks, and aligning CRM initiatives with business goals.

Qualifications

• Minimum of 5 years of experience in CRM management, preferably in the hospitality industry.
• Proficiency in CRM software and analytics tools.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Collaborate with the CRM team to centralize email service providers.
• Manage daily tasks of a team of five email specialists.
• Align CRM initiatives with business goals.

Skills

CRM management

Data analysis

Salesforce

HubSpot

Google Analytics

Team management

Education

Bachelor's degree in marketing or related field

Master's degree

Job description

Delaware North is hiring an Email/CRM Manager in Buffalo, New York, to lead a team focused on building customer loyalty and boosting revenues through effective email strategies. Ideal candidates have a strong background in CRM management and analytics, with at least 5 years of experience in hospitality.

Responsibilities encompass centralizing email service providers, managing team tasks, and aligning CRM initiatives with business goals.