CRM Growth Lead: Email, Loyalty & Retention

Lunar Solar Group; United States; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Lunar Solar Group in the United States seeks a CRM Manager to lead client relations and develop top-notch acquisition and retention strategies. This role requires overseeing the email production process, ensuring cohesive omni-channel strategies, and mentoring 1–2 CRM Analysts.

Candidates should have experience in email marketing within the e-commerce sector, familiarity with tools like Klaviyo and Braze, and strong analytical skills. The position offers a chance to work in a fast-paced environment focused on delivering substantial business results for clients through innovative strategies.

Qualifications

• 2–5 years of email marketing experience in the e-commerce industry.
• Hands-on experience using Braze within the last 3 years.
• Experience working at a marketing agency.

Responsibilities

• Manage client relationships and develop acquisition/retention strategies.
• Oversee email production from ideation through deployment.
• Coach and mentor direct reports on account management and strategy.

Skills

Email marketing experience

Client relationship management

Project management

Data analysis

CRM knowledge

Education

BS/BA in Business, Psychology, Marketing or related field

Tools

Klaviyo

Braze

Excel

PowerPoint

Word

Job description

Lunar Solar Group in the United States seeks a CRM Manager to lead client relations and develop top-notch acquisition and retention strategies. This role requires overseeing the email production process, ensuring cohesive omni-channel strategies, and mentoring 1–2 CRM Analysts.

Candidates should have experience in email marketing within the e-commerce sector, familiarity with tools like Klaviyo and Braze, and strong analytical skills. The position offers a chance to work in a fast-paced environment focused on delivering substantial business results for clients through innovative strategies.