Omnichannel Analytics Leader: Insights & Strategy

CVS Health Corporation; Wellesley (MA); On-site; USD 66,000 - 159,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Wellness programs

Job summary

CVS Health Corporation in Massachusetts seeks a Manager, Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement across digital product, customer experience and clinical interventions.

You will translate questions into analytical plans, partner with data engineering, and mentor without people management, delivering actionable recommendations and executive storytelling.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience defining KPIs, measurement plans, and analytical frameworks for products, programs, or customer journeys.
• Advanced SQL proficiency with large, complex datasets on cloud/enterprise platforms.
• Strong communication skills, including presenting to nontechnical and senior audiences.

Responsibilities

• Lead analytics and measurement strategies for digital capabilities and customer experience improvements.
• Translate business questions into analytical plans, metrics, data requirements, and decision-ready deliverables.
• Collaborate with Data Engineering on data pipeline continuity and governance.
• Source and evaluate external data assets to inform targeting and measurement.
• Integrate engagement, outreach, and workflow data to create a holistic view of customer behavior.
• Establish data definitions and documentation, and communicate analytical limitations clearly.
• Identify opportunities to quantify value at project and portfolio levels to inform investment and roadmap decisions.
• Build and maintain revenue tracking and P&L reporting inputs.
• Provide analytical quality review and share knowledge to strengthen team practices.
• Identify opportunities to automate recurring analysis and reporting with modern analytics and self-service tools.

Skills

Analytics

SQL

KPI design

Measurement plans

Communication

Storytelling

Cross-functional collaboration

Data strategy

Data quality assessment

Education

Bachelor's degree

Advanced degree preferred

Tools

SQL

Snowflake

BigQuery

Databricks

Tableau

Power BI

Job description

CVS Health Corporation in Massachusetts seeks a Manager, Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement across digital product, customer experience and clinical interventions.

You will translate questions into analytical plans, partner with data engineering, and mentor without people management, delivering actionable recommendations and executive storytelling.