Omnichannel Data Strategy & Insights Manager

9005 CVS Pharmacy, Inc.; Rhode Island; Hybrid; USD 66,000 - 159,000; Full time

Job summary

CVS Health in Rhode Island seeks a Manager, Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement for digital product and customer experience initiatives. You will partner with product, analytics, data engineering, and business stakeholders to translate questions into actionable reporting and recommendations.

This role combines hands-on analytics with end-to-end workstream leadership, focusing on KPI development, data quality, and scalable insights to drive investment

Qualifications

• 3+ years of experience in analytics, data strategy, business intelligence, healthcare technology, product analytics, or related field.
• Demonstrated experience independently leading complex analytical work from a business question through a clear recommendation.
• Advanced SQL proficiency working with large, complex datasets across cloud or enterprise data platforms (e.g., Snowflake, Google BigQuery, Teradata, Databricks, Foundry, or comparable).
• Experience defining KPIs, measurement plans, and analytical frameworks for products, programs, or customer journeys.
• Strong analytical judgment, including the ability to assess data quality, reconcile conflicting sources, and distinguish correlation from attributable impact.
• Excellent written, verbal, and visual communication skills, including experience presenting technical findings to nontechnical and senior audiences (Excel and PowerPoint proficiency assumed).

Responsibilities

• Lead analytics and measurement strategies for digital capabilities, interventions, pilots, and customer experience enhancements
• Translate business questions into analytical plans, success metrics, data requirements, and decision-ready deliverables - including opportunity sizing, segmentation, journey/funnel analysis, and post-launch measurement
• Collaborate with our partner technology and Data Engineering teams on data pipeline continuity and upstream change management, working to reduce data integrity defects as underlying platforms evolve
• Source and evaluate new external data assets, partnering with commercialization/solutions teams to define targeting and measurement use cases
• Integrate digital engagement, outreach, and pharmacy workflow, operational, and outcome data to develop a more complete view of customer behavior and future-state data capabilities
• Evaluate data quality, reconcile differences across sources, establish reusable documentation, code, data definitions, and measurement standards, and communicate analytical limitations clearly
• Identify, quantify, and communicate value at both the individual project and portfolio level, informing investment, prioritization, and roadmap decisions
• Build and maintain revenue tracking and forecasting capabilities, providing bottoms-up inputs to risk/opportunity and P&L reporting
• Provide analytical quality review, share technical and business knowledge, and help strengthen team practices without direct people-management responsibility
• Identify opportunities to automate recurring analysis and reporting through modern analytics, AI-enabled tools, and self-service solutions

Skills

Analytics

Data strategy

Business intelligence

Healthcare technology

Product analytics

Collaboration

Executive communication

Education

Bachelor's degree or equivalent professional experience

Advanced degree preferred

Tools

SQL

Tableau

Power BI

Snowflake/BigQuery

Job description

CVS Health in Rhode Island seeks a Manager, Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement for digital product and customer experience initiatives. You will partner with product, analytics, data engineering, and business stakeholders to translate questions into actionable reporting and recommendations.

This role combines hands-on analytics with end-to-end workstream leadership, focusing on KPI development, data quality, and scalable insights to drive investment