Omnichannel Analytics & Insights Lead

CVS Health Corporation

New York (NY)

On-site

USD 66,000 - 159,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

Retirement Savings

Wellness programs

Job summary

CVS Health Corporation in the United States is seeking a Manager, Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement for digital product, customer experience, and clinical intervention initiatives. You will translate business questions into analytical plans and scalable reporting, partnering across product, analytics, and data engineering teams.

The role blends hands-on analysis with workstream leadership, covering opportunity sizing, funnel analysis, data

Qualifications

3+ years of experience in analytics, data strategy, business intelligence, healthcare technology, product analytics, or related field.
Demonstrated experience independently leading complex analytical work from a business question through a clear recommendation.
Advanced SQL proficiency working with large, complex datasets across cloud or enterprise data platforms.
Experience defining KPIs, measurement plans, and analytical frameworks for products, programs, or customer journeys.
Strong analytical judgment, including data quality assessment and reconciling conflicting sources.
Excellent written, verbal, and visual communication skills (Excel and PowerPoint proficiency assumed).
Experience with Tableau, Power BI, or other enterprise visualization platforms.

Responsibilities

Lead analytics and measurement strategies for digital capabilities, interventions, pilots, and customer experience enhancements.
Translate business questions into analytical plans, success metrics, data requirements, and decision-ready deliverables.
Collaborate with partner technology and Data Engineering teams on data pipeline continuity and change management.
Source and evaluate external data assets to define targeting and measurement use cases.
Integrate digital engagement and workflow data to develop a complete view of customer behavior.
Evaluate data quality, reconcile differences, and communicate analytical limitations clearly.
Identify, quantify, and communicate value to inform investment, prioritization, and roadmap decisions.
Build and maintain revenue tracking and forecasting capabilities for risk/opportunity and P&L reporting.
Provide analytical quality review and share knowledge to strengthen team practices.