Omnichannel Commercialized Solutions Lead

CVS Health; Rhode Island; On-site; USD 66,000 - 146,000; Full time

Job summary

CVS Health is seeking a Manager of Omnichannel Commercialized Solutions to lead the omnichannel strategy across customer experiences, health solutions, and clinical support. The role requires data-driven decision making, business-case development, and scaling customer-focused pharmacy and health solutions.

The successful candidate will partner with Digital Product, Digital Engineering, Store Operations, Marketing, and Analytics to pilot, commercialize, and scale initiatives in a fast-paced,

Qualifications

• 2+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, or a related field.
• Experience developing business cases and translating insights into recommendations.
• Experience partnering with technology teams to deliver customer-facing solutions.
• Ability to thrive in a fast-paced, entrepreneurial, client-focused environment.
• Travel – Ability to travel up to 10% of the time.

Responsibilities

• Develop data-driven business cases by sizing market opportunities, evaluating customer and client needs, assessing commercial viability, and informing piloting, commercialization, and scaling decisions.
• Demonstrate end-to-end ownership across multiple initiatives, from business case development and pilot execution through commercialization, scaling, and ongoing optimization.
• Partner with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and manage the ongoing success of these solutions.
• Support commercialization strategies for new and existing pharmacy and health solutions, including value proposition development, stakeholder alignment, operational readiness, and scaling plans.
• Design and execute pilot programs to validate customer needs, operational feasibility, and business case assumptions, while informing commercialization and scaling strategies.
• Evaluate customer, client, and stakeholder insights to identify opportunities, inform product strategy, and optimize solution performance.
• Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to influence and drive innovation.

Skills

Healthcare strategy

Management consulting

Product management

Business development

Travel readiness

Education

Bachelor’s Degree or Equivalent experience

Advanced degree preferred (PharmD, MBA)

Job description

CVS Health is seeking a Manager of Omnichannel Commercialized Solutions to lead the omnichannel strategy across customer experiences, health solutions, and clinical support. The role requires data-driven decision making, business-case development, and scaling customer-focused pharmacy and health solutions.

The successful candidate will partner with Digital Product, Digital Engineering, Store Operations, Marketing, and Analytics to pilot, commercialize, and scale initiatives in a fast-paced,