Omnichannel Data Strategy & Insights Lead

CVS Health Corporation; Boston (MA); On-site; USD 66,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Manager of Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement across digital product, customer experience, and clinical interventions. You will translate complex questions into scalable reporting and actionable recommendations in a cross‑functional setting.

The role combines hands-on analytics with end‑to‑end workstream leadership, including opportunity sizing and journey analysis, while partnering with data engineering to ensure

Qualifications

• 3+ years of experience in analytics, data strategy, BI, or healthcare technology.
• Demonstrated experience independently leading complex analytical work from a business question to a clear recommendation.
• Advanced SQL proficiency with large, complex datasets across cloud or enterprise data platforms.
• Experience defining KPIs, measurement plans, and analytical frameworks for products or customer journeys.
• Strong analytical judgment including data quality assessment and reconciling conflicting sources.
• Excellent written, verbal, and visual communication skills, including presenting findings to nontechnical and senior audiences.

Responsibilities

• Lead analytics and measurement strategies for digital capabilities and customer experience enhancements.
• Translate business questions into analytical plans, success metrics, data requirements, and decision-ready deliverables.
• Collaborate with Data Engineering on data pipeline continuity and change management.
• Source and evaluate external data assets to define targeting and measurement use cases.
• Integrate engagement, outreach, and pharmacy workflow data to form a complete customer view.
• Ensure data quality, document definitions, and communicate analytical limitations clearly.
• Identify opportunities to automate recurring analysis and reporting with modern analytics tools.

Skills

SQL

Analytics

KPI design

Journey analysis

Stakeholder communication

Education

Bachelor's degree or equivalent professional experience

Tools

Snowflake

BigQuery

Teradata

Databricks

Foundry

Tableau

Power BI

Job description

CVS Health Corporation is seeking a Manager of Omnichannel Data Strategy, Insights & Reporting to lead analytics and measurement across digital product, customer experience, and clinical interventions. You will translate complex questions into scalable reporting and actionable recommendations in a cross‑functional setting.

The role combines hands-on analytics with end‑to‑end workstream leadership, including opportunity sizing and journey analysis, while partnering with data engineering to ensure