Omni Operations Supervisor - Customer Fulfillment

Williams-Sonoma, Inc.; Marietta (GA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations and holidays

Health benefits (medical, dental, and視

Job summary

Williams-Sonoma, Inc. in Marietta, GA is seeking an Assistant Manager for OMNI Operations to drive incremental sales through effective in-store order fulfillment across all channels.

You will support the management team to deliver World-Class guest service and ensure proper staffing coverage with store supervision. The role focuses on leading omni fulfillment, maintaining stockroom efficiency, and enforcing safety protocols while fostering a People-First environment for associates and guests

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and plan actions.
• Great time management to handle multiple tasks and priorities.
• Ability to independently lead self and others to achieve results.
• 2-3 years of retail sales or customer service management experience; omni-channel fulfillment a plus.

Responsibilities

• Lead customer fulfillment across all channels (order pickup, shipping, hold management, home delivery, installation).
• Manage shipping in/out lanes in stock room and arrange setup with tables or carts as needed.
• Maintain stockroom organization to support salesfloor replenishment and omni fulfillment.
• Perform audits and reconciliations (UPS, DIAR, Markdown Audit) to reduce shrink.
• Enforce safety practices; conduct monthly safety meetings and ensure equipment is in good condition.
• Create a positive environment where associates are treated with dignity under the People-First philosophy.

Skills

Communication

Critical thinking

Time management

Leadership

Retail experience

Job description

Williams-Sonoma, Inc. in Marietta, GA is seeking an Assistant Manager for OMNI Operations to drive incremental sales through effective in-store order fulfillment across all channels.

You will support the management team to deliver World-Class guest service and ensure proper staffing coverage with store supervision. The role focuses on leading omni fulfillment, maintaining stockroom efficiency, and enforcing safety protocols while fostering a People-First environment for associates and guests