Omni Operations Supervisor - Customer Fulfillment

Williams-Sonoma, Inc.

Marietta (GA)

On-site

USD 48,000 - 72,000

Full time

6 days ago
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Benefits offered by this job

Employee discount
401(k) plan
Paid vacations and holidays
Health benefits (medical, dental, and視

Job summary

Williams-Sonoma, Inc. in Marietta, GA is seeking an Assistant Manager for OMNI Operations to drive incremental sales through effective in-store order fulfillment across all channels.

You will support the management team to deliver World-Class guest service and ensure proper staffing coverage with store supervision. The role focuses on leading omni fulfillment, maintaining stockroom efficiency, and enforcing safety protocols while fostering a People-First environment for associates and guests

Qualifications

  • Excellent communication, organization and leadership skills.
  • Superior critical thinking to identify challenges and plan actions.
  • Great time management to handle multiple tasks and priorities.
  • Ability to independently lead self and others to achieve results.
  • 2-3 years of retail sales or customer service management experience; omni-channel fulfillment a plus.

Responsibilities

  • Lead customer fulfillment across all channels (order pickup, shipping, hold management, home delivery, installation).
  • Manage shipping in/out lanes in stock room and arrange setup with tables or carts as needed.
  • Maintain stockroom organization to support salesfloor replenishment and omni fulfillment.
  • Perform audits and reconciliations (UPS, DIAR, Markdown Audit) to reduce shrink.
  • Enforce safety practices; conduct monthly safety meetings and ensure equipment is in good condition.
  • Create a positive environment where associates are treated with dignity under the People-First philosophy.

Skills

Communication
Critical thinking
Time management
Leadership
Retail experience

Job description

Williams-Sonoma, Inc. in Marietta, GA is seeking an Assistant Manager for OMNI Operations to drive incremental sales through effective in-store order fulfillment across all channels.

You will support the management team to deliver World-Class guest service and ensure proper staffing coverage with store supervision. The role focuses on leading omni fulfillment, maintaining stockroom efficiency, and enforcing safety protocols while fostering a People-First environment for associates and guests

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