Omni-Channel Store Leader

Williams-Sonoma; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager to lead Omni-Channel in-store order fulfillment and drive incremental sales while ensuring profitability.

You will model world-class service, build guest relationships, and supervise staff coverage across the store to support multi-channel operations. Responsibilities include leading fulfillment across channels, maintaining stockroom efficiency, conducting audits, and enforcing safety standards.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management and ability to manage multiple tasks and priorities.
• Ability to independently lead self and others to achieve results.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation).
• Identify, execute and maintain shipping in and shipping out lanes in the stock room; use pop up tables, carts or baker's racks as needed.
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment.
• Perform regular audits and daily reconciliations and establish daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
• Champion all safety best practices; maintain safety binder requirements: host monthly safety meetings, ensure tools and resources are in working condition, ensure ladder safety training for associates.

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager to lead Omni-Channel in-store order fulfillment and drive incremental sales while ensuring profitability.

You will model world-class service, build guest relationships, and supervise staff coverage across the store to support multi-channel operations. Responsibilities include leading fulfillment across channels, maintaining stockroom efficiency, conducting audits, and enforcing safety standards.