Omni Experience Leader - Bonus Eligible

Socket.dev; Alabama; On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev seeks an Omni Experience Manager to lead a team of fulfillment associates, delivering accurate, efficient customer orders while driving sales and profitability. You will collaborate across omni, operations, and selling teams to optimize performance and results in a fast-paced environment.

The role offers exemption status with monthly bonus eligibility and requires a proven track record in retail leadership, coachable leadership style, and the ability to work nights, weekends, and

Qualifications

• 3+ years of Retail Leadership experience.
• Ability to translate analytics into action.
• Proven people development and coaching skills.

Responsibilities

• Demonstrate ownership and drive store objectives and key metrics.
• Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping orders with accuracy.
• Coordinate organization of fulfillment areas and promote efficiency.
• Collaborate with merchandising, selling, and operations on product, promotion, and pricing strategies.
• Participate in weekly leadership planning to align omni tasks with company priorities.
• Build team knowledge of omni processes and model a culture of excellence.
• Set clear priorities and review performance with coaching conversations.
• Drive retention by recognizing contributions and promoting upcoming activities.
• Support recruitment, onboarding, and career development for store talent.
• Manage shortage control and inventory accuracy, ensuring asset protection and safety standards.

Skills

Analytics

Leadership

Communication

Mentorship

Self-directed

Technology aptitude

Retail leadership

Tools

Windows OS

POS systems

Mobile devices

Job description

Socket.dev seeks an Omni Experience Manager to lead a team of fulfillment associates, delivering accurate, efficient customer orders while driving sales and profitability. You will collaborate across omni, operations, and selling teams to optimize performance and results in a fast-paced environment.

The role offers exemption status with monthly bonus eligibility and requires a proven track record in retail leadership, coachable leadership style, and the ability to work nights, weekends, and