Omni Experience Manager - Parkway Place

belk; Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk is hiring an Omni Experience Manager in Huntsville to lead the fulfillment team, drive store sales, and optimize key metrics with accuracy and speed.

You will coach a cross-functional team, oversee picking, packing, and shipping customer orders, and collaborate with merchandising and operations to align product, promotions, and pricing strategies while maintaining a focus on customer experiences and profitability.

Qualifications

• Analytical mindset to drive decisions impacting store profitability.
• Proven leadership experience in a retail setting.
• Ability to coach and develop a high-performing team.
• Strong focus on delivering excellent customer experiences.
• Comfort with technology and store systems.

Responsibilities

• Demonstrate ownership and accountability in achieving store objectives and key metrics.
• Inspire and develop the team to deliver positive customer experiences and drive sales through picking, packing, and shipping orders with accuracy and speed.
• Coordinate organization and maintenance of fulfillment areas to promote efficiency and maximize productivity; track supply usage and reorder as needed.
• Collaborate with merchandising, selling, and operations leaders on product, promotion, and pricing strategies.
• Participate in weekly leadership workload planning meetings to align omni tasks with priorities.
• Build team knowledge of omni processes to ensure readiness and a culture of excellence.
• Set clear priorities and regularly review performance, coaching and development opportunities.
• Drive team retention and engagement by recognizing contributions and promoting activities.
• Support filling open positions through recruitment, interviewing, and onboarding to build bench strength.
• Effectively manage shortage control and inventory accuracy adhering to protection standards.

Skills

Analytics

Retail Leadership

Team Coaching

Customer Experience

Tech Savvy

Operations

Team Management

Scheduling

Inventory Control

Communication

Job description

The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders with accuracy, efficiency, and speed. This role leads cross-functional collaboration across omni, operations, and selling teams to optimize team performance and maximize results. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.


• Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping customer orders with consistency, accuracy, and speed.


• Coordinate organization and maintenance of store fulfillment room, customer pickup area, equipment, devices, and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels, achieving store profit and expense goals.


• Collaborate with merchandising, selling, and operation leaders to align on product, promotion, and pricing strategies. Demonstrate adaptability and respond to changing circumstances, adjusting strategies and shifting resources based on updated forecasts and business needs.


• Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections, required labor hours, and opportunities for improvement.


• Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.


• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.


• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.


• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.


• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.


• Skills and experience to perform in the role and a commitment to continuously learn.


• Ability to develop others through mentorship, effective communication, and side-by-side coaching.


• Self-directed and able to work with minimal supervision in a deadline-driven environment.


• Communicate with excellence.


• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.


• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.


• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.


• Must regularly move around all store areas and be accessible to customers.


• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.


• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.