Omni/Ops Team Lead - Full Time

Belk; Roanoke Rapids (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Belk in Roanoke Rapids, NC is seeking an Omni/Ops Team Lead to drive sales and deliver a superior customer experience by processing inbound deliveries, preparing outbound shipments, and replenishing store supplies. The role partners with merchandising and selling teams to achieve omni and operational excellence while guiding a team of associates.

The position is hourly with eligibility for a monthly bonus and requires leadership in a fast-paced retail environment.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule including nights, weekends, and holidays.
• Must regularly move around store areas and be accessible to customers.

Responsibilities

• Demonstrate ownership and initiative to meet store objectives and key metrics.
• Execute store shipments and fulfillment activities, leading the team for accuracy and speed.
• Lead inventory control and asset protection processes, ensuring accuracy and safety.
• Communicate daily goals and tasks; maintain back-of-house and pickup areas for efficiency.
• Use omni and operations planning tools to forecast needs and plan labor.
• Track store supply usage and place replenishment orders to maintain stock.
• Support in-store customer experience and assist during peak periods.

Skills

Data-driven decisions

Ownership

Leadership

Self-directed

Communication

Tech-savvy

Retail experience

Flexible schedule

Physical stamina

Job description

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
• Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute. Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Model behaviors that support building team knowledge to enhance individual and store omni and operations results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.