Omni/Ops Team Lead - Full Time

belk; Elgin (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk in Elgin, IL is seeking an Omni/Ops Team Lead to drive omni operations, oversee inbound receipts, outbound shipments, and ensure merchandise is ready for customers. You will lead a small team and collaborate with merchandising to maintain accuracy, speed, and customer service in a store environment.

This hourly role includes bonus eligibility and opportunities to influence store performance through effective leadership and efficient operations.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Demonstrated ownership and initiative in achieving store objectives.
• Comfortable with technology and Windows-based devices.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and metrics.
• Execute store shipment deliveries and fulfillment, leading team in processing orders.
• Lead inventory accuracy and shortages control; manage manifests and tag products.
• Communicate daily goals and organize back-of-house areas and customer pickup zones.
• Use planning tools to forecast shipments and labor needs; participate in workload planning.
• Track supply usage; place replenishment orders; support facilities processes and housekeeping responsibilities.
• Support in-store customer experience during peak periods.

Skills

Retail experience

Customer service excellence

Ownership and initiative

Communication

Physical stamina

Job description

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
• Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute. Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Model behaviors that support building team knowledge to enhance individual and store omni and operations results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.