Brand Associate: Omni-Channel Retail & Customer Experience

Gap Inc; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

Gap Inc is seeking a Brand Associate to bring the Gap brand to life for customers, delivering exceptional service and educating shoppers on loyalty programs. You will engage customers, promote sales through suggestive selling, and support a seamless omni-channel experience.

In this role you’ll collaborate with leadership to meet store goals, maintain a clean and organized workspace, and handle customer interactions with professionalism while embracing a fast-paced retail environment.

Qualifications

• Excellent customer service skills with ability to educate customers about loyalty programs (≤140 chars)
• Experience using omnichannel tools to enhance the customer experience (≤140 chars)
• Strong communication and teamwork (≤140 chars)

Responsibilities

• Drive sales and service through suggestive selling and active customer engagement.
• Educate customers about loyalty programs to promote brand loyalty.
• Support sales floor, fitting room, cash wrap, and back-of-house operations.
• Maintain a neat, clean, organized work center and handle customer interactions professionally.
• Deliver an omni-channel customer experience leveraging available technologies.
• Meet personal goals aligned with store targets.

Skills

Communication skills

Customer service

Retail knowledge

Team collaboration

Omnichannel experience

Flexibility

Job description

Gap Inc is seeking a Brand Associate to bring the Gap brand to life for customers, delivering exceptional service and educating shoppers on loyalty programs. You will engage customers, promote sales through suggestive selling, and support a seamless omni-channel experience.

In this role you’ll collaborate with leadership to meet store goals, maintain a clean and organized workspace, and handle customer interactions with professionalism while embracing a fast-paced retail environment.